Description

In this role, you will be the key advisor for strategic clients, helping them navigate complex challenges through market insights. Your day-to-day responsibilities will involve building relationships, conducting workshops, and collaborating across teams to enhance customer satisfaction and drive growth.

Requirements

• •Degree in psychology, business administration, market research, or equivalent professional experience
• •Minimum 3-5 years of experience in supporting and consulting B2B customers
• •Experience in dynamic, interactive environments
• •Commercial mindset
• •Background in Market Research or experience with data/insights-driven solutions
• •Drive and purpose in work
• •Native German skills and fluent in English
• •Hands-on mentality, pragmatism, and proactivity
• •Active listening and purposeful communication
• •Team player and enjoyment of work

Tasks

• •Serve as the primary contact for strategic customers
• •Build and maintain strong executive-level relationships
• •Understand and resolve complex business challenges
• •Provide strategic guidance on leveraging consumer insights
• •Prepare and conduct impactful client workshops and trainings
• •Monitor customer activity and health scores
• •Proactively identify opportunities to enhance customer experience
• •Mitigate potential churn risks
• •Identify growth opportunities and collaborate with Sales
• •Gather customer feedback and represent their voice internally
• •Collaborate cross-functionally with Product, Research, Marketing, and Sales
• •Coach and guide junior Customer Success Managers
• •Contribute to team development and best practices

Benefits