Siemens Industry Software GmbH
Enterprise Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeSenior
Frankfurt am Main, Berlin, Köln, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart
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COContentful
Senior Customer Success Manager DACH(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
As a trusted advisor for enterprise accounts, you will drive customer success and retention by aligning technical goals with business outcomes while shaping the product roadmap.
Requirements
- Willingness to travel 25% annually
- Highly preferred College or University Degree
- 7+ years customer-facing renewals experience
- Excellent English and German communication skills
- Success in meeting sales goals
- Strategic thinking and renewal closing skills
- Excellent oral and written communication skills
- Effective cross-functional team collaboration
- Understanding of Contentful APIs and stack
- Strong attention to detail and organization
- Technical proficiency and interest in technology
- Commitment to prioritizing customer success
Tasks
- Manage 20-30 enterprise accounts as a trusted advisor
- Guide new customers to align and achieve value expectations
- Advise on priorities and communicate KPIs through success paths
- Drive product adoption and improve customer health scores
- Lead consistent business reviews based on customer goals
- Proactively flag and mitigate risks within your portfolio
- Lead renewal conversations for large, strategic enterprise logos
- Negotiate pricing and contract terms with procurement teams
- Forecast renewals accurately and close them on schedule
- Develop and execute detailed customer close plans
- Translate customer insights into actionable product feedback
- Collaborate with product managers on feedback progress
- Partner with sales, partner organizations, and professional services
Education
Bachelor's degree
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
Contentful APIsSaaS platformDigital experience stack
Benefits
Competitive Pay
- •Stock options
Family Support
- •Fertility and family building benefits
- •Lifetime reimbursable family wallet
- •Compassion days for loss
More Vacation Days
- •Generous paid time off
Other Benefits
- •Sick days
Learning & Development
- •Education days
- •Workshops and guest speakers
Purpose-Driven Work
- •Volunteer days
Additional Allowances
- •Annual education budget
- •Annual wellbeing stipend
- •Monthly communication stipend
- •New hire office equipment stipend
Team Events
- •Virtual and in-person events
- •Team activities
Modern Equipment
- •Phone hardware upgrade reimbursement
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Contentful and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Mendix
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Full-timeWith HomeofficeSeniorBerlin, Köln, Frankfurt am Main, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart - Insider One
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Full-timeWith HomeofficeSeniorMünchen, Berlin - Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, München
COContentful
Senior Customer Success Manager DACH(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
As a trusted advisor for enterprise accounts, you will drive customer success and retention by aligning technical goals with business outcomes while shaping the product roadmap.
Requirements
- Willingness to travel 25% annually
- Highly preferred College or University Degree
- 7+ years customer-facing renewals experience
- Excellent English and German communication skills
- Success in meeting sales goals
- Strategic thinking and renewal closing skills
- Excellent oral and written communication skills
- Effective cross-functional team collaboration
- Understanding of Contentful APIs and stack
- Strong attention to detail and organization
- Technical proficiency and interest in technology
- Commitment to prioritizing customer success
Tasks
- Manage 20-30 enterprise accounts as a trusted advisor
- Guide new customers to align and achieve value expectations
- Advise on priorities and communicate KPIs through success paths
- Drive product adoption and improve customer health scores
- Lead consistent business reviews based on customer goals
- Proactively flag and mitigate risks within your portfolio
- Lead renewal conversations for large, strategic enterprise logos
- Negotiate pricing and contract terms with procurement teams
- Forecast renewals accurately and close them on schedule
- Develop and execute detailed customer close plans
- Translate customer insights into actionable product feedback
- Collaborate with product managers on feedback progress
- Partner with sales, partner organizations, and professional services
Education
Bachelor's degree
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
Contentful APIsSaaS platformDigital experience stack
Benefits
Competitive Pay
- •Stock options
Family Support
- •Fertility and family building benefits
- •Lifetime reimbursable family wallet
- •Compassion days for loss
More Vacation Days
- •Generous paid time off
Other Benefits
- •Sick days
Learning & Development
- •Education days
- •Workshops and guest speakers
Purpose-Driven Work
- •Volunteer days
Additional Allowances
- •Annual education budget
- •Annual wellbeing stipend
- •Monthly communication stipend
- •New hire office equipment stipend
Team Events
- •Virtual and in-person events
- •Team activities
Modern Equipment
- •Phone hardware upgrade reimbursement
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Contentful and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Contentful
Industry
IT
Description
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.
Not a perfect match?
- Siemens Industry Software GmbH
Enterprise Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeSeniorFrankfurt am Main, Berlin, Köln, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart - Mendix
Enterprise Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, Köln, Frankfurt am Main, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart - Insider One
Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - acto
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Berlin - Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, München