Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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INInsider One
Customer Success Manager - DACH(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Client utilization and adoption of a marketing and customer engagement platform, integrating data and personalization. Superior project and time management skills required. Direct collaboration with engineers and product specialists.
Requirements
- Previous work experience in customer-facing roles
- Solid oral and written communication abilities
- Self-motivated and tech-savvy
- Superior project and time management skills
- Passion for testing and improving outreach effectiveness
- Ability to work in a fast-paced startup environment
- Strong communication skills in English and German
Tasks
- Act as the primary contact for clients
- Identify client needs and match them with product features
- Ensure optimal utilization of technology for clients
- Monitor customer adoption of technology
- Collaborate with engineers and product specialists for tech support
- Develop and maintain key account plans
- Provide feedback on market trends and client needs
- Establish trusted advisor relationships with clients
- Plan strategies to help clients achieve their objectives
- Resolve escalated customer issues
- Propose new product ideas
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Learning & Development
- Internal trainings
- Access to LinkedIn Learning
- Access to MasterClass
- Access to CloudGuru
Other Benefits
- Access to Spotify
Corporate Discounts
- Access to Blinkist
Competitive Pay
- Eligibility-based ESOP
Bonuses & Incentives
- Rewarding referral bonuses
Social Impact
- Volunteering opportunities
- Social impact projects
Team Events
- Global retreats
- Team-building activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INInsider One
Customer Success Manager - DACH(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Client utilization and adoption of a marketing and customer engagement platform, integrating data and personalization. Superior project and time management skills required. Direct collaboration with engineers and product specialists.
Requirements
- Previous work experience in customer-facing roles
- Solid oral and written communication abilities
- Self-motivated and tech-savvy
- Superior project and time management skills
- Passion for testing and improving outreach effectiveness
- Ability to work in a fast-paced startup environment
- Strong communication skills in English and German
Tasks
- Act as the primary contact for clients
- Identify client needs and match them with product features
- Ensure optimal utilization of technology for clients
- Monitor customer adoption of technology
- Collaborate with engineers and product specialists for tech support
- Develop and maintain key account plans
- Provide feedback on market trends and client needs
- Establish trusted advisor relationships with clients
- Plan strategies to help clients achieve their objectives
- Resolve escalated customer issues
- Propose new product ideas
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Learning & Development
- Internal trainings
- Access to LinkedIn Learning
- Access to MasterClass
- Access to CloudGuru
Other Benefits
- Access to Spotify
Corporate Discounts
- Access to Blinkist
Competitive Pay
- Eligibility-based ESOP
Bonuses & Incentives
- Rewarding referral bonuses
Social Impact
- Volunteering opportunities
- Social impact projects
Team Events
- Global retreats
- Team-building activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Insider One
Industry
IT
Description
The company is a leading platform for marketing and customer engagement, integrating data and personalization across various channels.
Not a perfect match?
- Moss
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