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Insider One
last mo.

Customer Success Manager - DACH(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

As a Customer Success Manager for the DACH region, you will connect with clients to understand their needs and ensure they get the most out of the technology. This role involves fostering relationships, strategizing for client success, and collaborating with internal teams to enhance service delivery.

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Requirements

  • •Previous work experience in customer-facing roles
  • •Solid oral and written communication abilities
  • •Self-motivated and tech-savvy
  • •Superior project and time management skills
  • •Passion for testing and improving outreach effectiveness
  • •Ability to work in a fast-paced startup environment
  • •Strong communication skills in English and German

Work Experience

approx. 1 - 4 years

Tasks

  • •Act as the primary contact for clients
  • •Identify client needs and match them with product features
  • •Ensure optimal utilization of technology for clients
  • •Monitor customer adoption of technology
  • •Collaborate with engineers and product specialists for tech support
  • •Develop and maintain key account plans
  • •Provide feedback on market trends and client needs
  • •Establish trusted advisor relationships with clients
  • •Plan strategies to help clients achieve their objectives
  • •Resolve escalated customer issues
  • •Propose new product ideas

Languages

English – Business Fluent

German – Business Fluent

Benefits

Learning & Development

  • •Internal trainings
  • •Access to LinkedIn Learning
  • •Access to MasterClass
  • •Access to CloudGuru

Other Benefits

  • •Access to Spotify

Corporate Discounts

  • •Access to Blinkist

Competitive Pay

  • •Eligibility-based ESOP

Bonuses & Incentives

  • •Rewarding referral bonuses

Social Impact

  • •Volunteering opportunities
  • •Social impact projects

Team Events

  • •Global retreats
  • •Team-building activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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