Senior Customer Success Manager(m/w/x)

Description

You will drive customer value by architecting strategic account plans and solving complex business problems. Your day-to-day involves leading cross-functional efforts to ensure successful product adoption.

Requirements

• •Passion for technology and strategic problem-solving
• •Ability to manage complex business needs
• •Consultative acumen and relationship building
• •Expert-level product knowledge and value positioning
• •Independent account strategy design and execution
• •Experience driving expansion and cross-sell opportunities
• •8+ years experience or comparable qualification
• •Experience in customer success management
• •Success in navigating enterprise environments
• •Experience driving product adoption
• •Ability to operate in fast-paced environments
• •Growth mindset and feedback alignment
• •Secured Professional and Admin Certifications
• •Flexibility for global meetings and training

Tasks

• •Independently design and execute comprehensive account strategies
• •Uncover complex business objectives using consultative techniques
• •Build trusted relationships across all organizational levels
• •Create and manage tailored Success Plans for every customer
• •Drive product adoption by prescribing industry best practices
• •Lead cross-functional efforts to resolve complex technical blockers
• •Connect customer goals with solutions to achieve measurable outcomes
• •Identify and drive significant cross-sell and upsell opportunities
• •Contribute to internal Customer Success team initiatives
• •Communicate customer viewpoints to Sales, Product, and Engineering

Tools & Technologies

Benefits