Description

As a Senior Customer Success Manager, you will drive customer success by nurturing relationships, leading projects, and identifying growth opportunities, all while ensuring customers maximize the value of innovative SaaS solutions.

Requirements

• •At least 2 years of experience in a B2B Customer Success role
• •Proven track record of building trusted relationships with B2B clients
• •Customer-first mindset, empathy, proactivity, and strong service orientation
• •Analytical and solution-driven with practical outcomes
• •Excellent communication and interpersonal skills
• •Native-level proficiency in German and fluency in English

Tasks

• •Take ownership of key accounts
• •Empower customers to become product champions
• •Collaborate with the Sales team on expansion opportunities
• •Develop strong relationships with customers and internal teams
• •Ensure customers leverage deskbird’s solutions
• •Lead customer projects from planning to ongoing support
• •Organize and facilitate customer meetings and training sessions
• •Identify and close growth and upsell opportunities
• •Serve as the main communication point between departments and customers
• •Contribute to product improvement based on customer feedback
• •Customize and optimize customer systems to meet specific needs

Benefits