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TR
TradeLink
3mo ago

Senior Customer Success Manager(m/w/x)

München, Berlin
Full-timeWith Home OfficeSenior

Description

As a (Senior) Customer Success Manager, you will play a pivotal role in helping customers successfully adopt the logistics platform, fostering relationships, and driving digital transformation while identifying growth opportunities.

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Requirements

  • 2+ years of experience in a customer-facing role
  • Experience in fast-paced environments
  • Experience in a B2B SaaS company
  • Problem-solving skills in a creative and effective way
  • Strong teamwork skills
  • Distinct analytical skills and high self-organization
  • Business fluent in German and English
  • Curiosity and eagerness to learn

Work Experience

2 years

Tasks

  • Manage a diverse set of customers
  • Act as a strategic advisor to customers
  • Build and maintain trusting relationships with customers
  • Develop project champions and identify key stakeholders
  • Ensure TradeLink is adopted across the organization
  • Enable digital transformation through change management
  • Take ownership of customers' roll-out processes
  • Identify and articulate user requirements for product development
  • Proactively identify up-selling and cross-selling opportunities
  • Collaborate with the sales team to evaluate and confirm opportunities

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Flexible Working

  • Remote-first culture
  • Flexibility

Informal Culture

  • High degree of freedom
  • Strong sense of belonging
  • Inclusive culture

Team Events

  • Company-wide offsites

Learning & Development

  • Continuous development
  • Growth budget

Startup Environment

  • Supportive environment

Diverse Work

  • Diverse teams

Competitive Pay

  • Direct stake in company's growth
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of TradeLink and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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