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Senior Customer Success Manager(m/w/x)
Customer adoption management for a B2B logistics collaboration platform. B2B SaaS company experience required. Remote-first culture, company-wide offsites.
Requirements
- 2+ years of experience in a customer-facing role
- Experience in fast-paced environments
- Experience in a B2B SaaS company
- Problem-solving skills in a creative and effective way
- Strong teamwork skills
- Distinct analytical skills and high self-organization
- Business fluent in German and English
- Curiosity and eagerness to learn
Tasks
- Manage a diverse set of customers
- Act as a strategic advisor to customers
- Build and maintain trusting relationships with customers
- Develop project champions and identify key stakeholders
- Ensure TradeLink is adopted across the organization
- Enable digital transformation through change management
- Take ownership of customers' roll-out processes
- Identify and articulate user requirements for product development
- Proactively identify up-selling and cross-selling opportunities
- Collaborate with the sales team to evaluate and confirm opportunities
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Remote-first culture
- Flexibility
Informal Culture
- High degree of freedom
- Strong sense of belonging
- Inclusive culture
Team Events
- Company-wide offsites
Learning & Development
- Continuous development
- Growth budget
Startup Environment
- Supportive environment
Diverse Work
- Diverse teams
Competitive Pay
- Direct stake in company's growth
Not a perfect match?
- comstructFull-timeWith HomeofficeSeniorMünchen
- acto
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Senior Customer Success Manager(m/w/x)
Customer adoption management for a B2B logistics collaboration platform. B2B SaaS company experience required. Remote-first culture, company-wide offsites.
Requirements
- 2+ years of experience in a customer-facing role
- Experience in fast-paced environments
- Experience in a B2B SaaS company
- Problem-solving skills in a creative and effective way
- Strong teamwork skills
- Distinct analytical skills and high self-organization
- Business fluent in German and English
- Curiosity and eagerness to learn
Tasks
- Manage a diverse set of customers
- Act as a strategic advisor to customers
- Build and maintain trusting relationships with customers
- Develop project champions and identify key stakeholders
- Ensure TradeLink is adopted across the organization
- Enable digital transformation through change management
- Take ownership of customers' roll-out processes
- Identify and articulate user requirements for product development
- Proactively identify up-selling and cross-selling opportunities
- Collaborate with the sales team to evaluate and confirm opportunities
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Remote-first culture
- Flexibility
Informal Culture
- High degree of freedom
- Strong sense of belonging
- Inclusive culture
Team Events
- Company-wide offsites
Learning & Development
- Continuous development
- Growth budget
Startup Environment
- Supportive environment
Diverse Work
- Diverse teams
Competitive Pay
- Direct stake in company's growth
About the Company
TradeLink
Industry
IT
Description
The company is building a logistics collaboration platform for B2B supply chains, addressing core problems in a trillion-dollar industry.
Not a perfect match?
- comstruct
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorMünchen - acto
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Berlin - SPARETECH
Senior Enterprise Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorStuttgart, München - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - Capmo
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Berlin