MARKT-PILOT
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Stuttgart
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SPSPARETECH
(Senior) Customer Success Manager(m/w/x)
Stuttgart, München
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Driving customer retention and growth for AI-powered MRO software in industrial sharing economy. Substantial B2B SaaS Enterprise experience in process design and CS models required. 30 days vacation, VSOP program participation.
Requirements
- Substantial experience in process design, CS models, customer segmentation in mid-stage B2B SaaS Enterprise
- Understanding of reducing time-to-value, expanding business, maintaining 90%+ retention, low churn in B2B SaaS Enterprise
- Task prioritization and independent work
- Ownership of multiple responsibilities across hierarchy levels
- Ability to connect with key decision-makers
- Willingness to travel 2-4 times per month in DACH region
- Deep product knowledge for technical challenges
- Proactive client issue resolution
- Product adoption optimization
- Seamless integration to drive customer satisfaction and retention
- Firsthand experience with manufacturing processes
- Inside knowledge of the manufacturing industry
- Proficiency in German
- Proficiency in English
Tasks
- Fuel customer retention, growth, and satisfaction
- Understand software products deeply
- Build strategic relationships
- Deliver results aligning with customer and SPARETECH goals
- Enhance internal processes
- Drive cross-functional collaboration
- Represent SPARETECH at industry events
- Own post-sales customer journey
- Manage handover, onboarding, usage, renewals, and upsells
- Connect with customers proactively
- Develop customer base through outreach
- Conduct on-site visits
- Organize dedicated events like webinars and roundtables
- Publish whitepapers
- Represent SPARETECH at customer events
- Participate in regional meetups
- Focus on self-leadership
- Drive personal and professional development
- Strengthen team members
- Collaborate with Customer Success Management team
- Work with VP Customer Success to develop processes, tools, and product
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Job Security
- Permanent employment contract
More Vacation Days
- 30 days of vacation
Competitive Pay
- VSOP program participation
Modern Equipment
- Modern hardware
Ergonomic Workplace
- Height-adjustable desk
Learning & Development
- 1000 EURO annual training budget
Company Bike
- Subsidized job bike
Healthcare & Fitness
- Wellpass gym membership
Startup Environment
- Dynamic start-up atmosphere
Informal Culture
- International team
Corporate Discounts
- Corporate Benefits discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SPARETECH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SPSPARETECH
(Senior) Customer Success Manager(m/w/x)
Stuttgart, München
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Driving customer retention and growth for AI-powered MRO software in industrial sharing economy. Substantial B2B SaaS Enterprise experience in process design and CS models required. 30 days vacation, VSOP program participation.
Requirements
- Substantial experience in process design, CS models, customer segmentation in mid-stage B2B SaaS Enterprise
- Understanding of reducing time-to-value, expanding business, maintaining 90%+ retention, low churn in B2B SaaS Enterprise
- Task prioritization and independent work
- Ownership of multiple responsibilities across hierarchy levels
- Ability to connect with key decision-makers
- Willingness to travel 2-4 times per month in DACH region
- Deep product knowledge for technical challenges
- Proactive client issue resolution
- Product adoption optimization
- Seamless integration to drive customer satisfaction and retention
- Firsthand experience with manufacturing processes
- Inside knowledge of the manufacturing industry
- Proficiency in German
- Proficiency in English
Tasks
- Fuel customer retention, growth, and satisfaction
- Understand software products deeply
- Build strategic relationships
- Deliver results aligning with customer and SPARETECH goals
- Enhance internal processes
- Drive cross-functional collaboration
- Represent SPARETECH at industry events
- Own post-sales customer journey
- Manage handover, onboarding, usage, renewals, and upsells
- Connect with customers proactively
- Develop customer base through outreach
- Conduct on-site visits
- Organize dedicated events like webinars and roundtables
- Publish whitepapers
- Represent SPARETECH at customer events
- Participate in regional meetups
- Focus on self-leadership
- Drive personal and professional development
- Strengthen team members
- Collaborate with Customer Success Management team
- Work with VP Customer Success to develop processes, tools, and product
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Job Security
- Permanent employment contract
More Vacation Days
- 30 days of vacation
Competitive Pay
- VSOP program participation
Modern Equipment
- Modern hardware
Ergonomic Workplace
- Height-adjustable desk
Learning & Development
- 1000 EURO annual training budget
Company Bike
- Subsidized job bike
Healthcare & Fitness
- Wellpass gym membership
Startup Environment
- Dynamic start-up atmosphere
Informal Culture
- International team
Corporate Discounts
- Corporate Benefits discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SPARETECH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
SPARETECH
Industry
IT
Description
The company is building a data-driven platform that connects factory operators and suppliers across industries worldwide.
Not a perfect match?
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