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comstruct
3mo ago

Senior Customer Success Manager(m/w/x)

München
Full-timeWith Home OfficeSenior

Description

As a Senior Customer Success Manager, you will play a pivotal role in guiding customers from their initial onboarding to a full company rollout, ensuring they achieve success with the product while fostering strong relationships and collaboration across teams.

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Requirements

  • 3+ years of experience as customer success manager
  • Strong interpersonal and communication skills
  • Strong analytical mindset
  • Excellent organizational abilities
  • Very good English and German skills

Work Experience

3 years

Tasks

  • Guide customers through onboarding and product setup
  • Lead training sessions and product demonstrations
  • Conduct regular check-ins to track progress and gather feedback
  • Identify upselling and cross-selling opportunities
  • Oversee customer lifecycle management and optimization
  • Collaborate with stakeholders to create customer success resources
  • Act as a liaison between customers and internal teams

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

FrenchBasic

Benefits

Learning & Development

  • Dedicated development budget

Competitive Pay

  • Equity options

Modern Equipment

  • Great tech gear

Team Events

  • Team offsites

Workation & Sabbatical

  • Work from abroad options

Snacks & Drinks

  • Free drinks
  • Snacks

Free or Subsidized Food

  • Daily optional dinners

Healthcare & Fitness

  • Wellpass subscription

Retirement Plans

  • Voluntary pension contribution

Informal Culture

  • Dog-friendly office
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