One Productivity Group
Junior Customer Success Manager(m/w/x)
Full-time/Part-timeWith HomeofficeJunior
Berlin
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DODoinstruct
Junior Scaled Customer Success Manager (SMB)(m/w/x)
Berlin
Full-timeRemoteJunior
Nejo AI Summary
Onboarding and guiding 150-200 SMB customers through structured playbooks. First customer-facing experience required. 4-day work week, company car for private use.
Requirements
- First experience in Customer Success, Sales, Operations, or customer-facing role
- Strong communication skills, especially in structured customer interactions
- Fluent German and English
- Organized and reliable, task management, attention to detail
- Curiosity and eagerness to learn scalable Customer Success
- Comfortable with structured processes and identifying improvements
- Interest in working with operational customers (logistics, manufacturing, food production)
- Motivation and desire to work with us
Tasks
- Manage a portfolio of 150-200 SMB customers (<150 employees) across DACH
- Run customer onboarding kickoffs
- Conduct customer enablement sessions
- Perform regular customer check-ins
- Guide customers through a structured journey using Scaled CS playbooks
- Ensure a smooth onboarding experience
- Help customers reach early value quickly
- Collaborate with Product, Support, and Sales
- Ensure consistent communication and execution
- Contribute to improving internal processes
- Contribute to improving customer-facing materials
Education
- Compulsory education
Languages
- German – Fluent
- English – Fluent
Benefits
Informal Culture
- Positive working atmosphere
- Communication at eye level
Job Security
- Maximum transparency
Learning & Development
- Support for personal development
- Support for professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DODoinstruct
Junior Scaled Customer Success Manager (SMB)(m/w/x)
Berlin
Full-timeRemoteJunior
Nejo AI Summary
Onboarding and guiding 150-200 SMB customers through structured playbooks. First customer-facing experience required. 4-day work week, company car for private use.
Requirements
- First experience in Customer Success, Sales, Operations, or customer-facing role
- Strong communication skills, especially in structured customer interactions
- Fluent German and English
- Organized and reliable, task management, attention to detail
- Curiosity and eagerness to learn scalable Customer Success
- Comfortable with structured processes and identifying improvements
- Interest in working with operational customers (logistics, manufacturing, food production)
- Motivation and desire to work with us
Tasks
- Manage a portfolio of 150-200 SMB customers (<150 employees) across DACH
- Run customer onboarding kickoffs
- Conduct customer enablement sessions
- Perform regular customer check-ins
- Guide customers through a structured journey using Scaled CS playbooks
- Ensure a smooth onboarding experience
- Help customers reach early value quickly
- Collaborate with Product, Support, and Sales
- Ensure consistent communication and execution
- Contribute to improving internal processes
- Contribute to improving customer-facing materials
Education
- Compulsory education
Languages
- German – Fluent
- English – Fluent
Benefits
Informal Culture
- Positive working atmosphere
- Communication at eye level
Job Security
- Maximum transparency
Learning & Development
- Support for personal development
- Support for professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Doinstruct
Industry
IT
Description
The company allows individuals to utilize their skills and contribute to the development of the start-up.
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