SIGNAL IDUNA
IT Service Management Prozessarchitekt(m/w/x)
Full-timeWith HomeofficeExperienced
Hamburg, Dortmund
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CW
CWS Business Services GmbHITSM Process Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
Description
You will bring structure to IT operations by managing core ITSM processes, turning performance insights into improvements while guiding teams toward better collaboration and process maturity.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Bachelor’s degree in IT or related field
- •5+ years IT Service Management experience
- •Strong knowledge of ITSM processes
- •Excellent analytical and communication skills
- •Very good English skills
- •ITIL Foundation certification
- •German language skills
- •Enjoyment of operational work
- •Composure and confident leadership
- •Proactive improvement of status quo
- •Ownership without formal hierarchy
Education
Bachelor's degree
Work Experience
5 years
Tasks
- •Manage end-to-end ITSM process execution
- •Drive continuous process improvement and maturity
- •Monitor performance, compliance, and adherence
- •Facilitate CAB, Problem Review, and Major Incident meetings
- •Act as the central contact for operational topics
- •Provide structure and ownership in challenging situations
- •Define and maintain process documentation and KPIs
- •Identify optimization and automation opportunities
- •Manage escalations and quality control
- •Deliver clear reporting and management insights
- •Train stakeholders to strengthen process adoption
Tools & Technologies
ITSM tools
Languages
English – Business Fluent
German – Business Fluent
Benefits
Flexible Working
- •Flexible working hours
- •Flexible workplace design
- •Work from home
- •Hybrid work
Learning & Development
- •Individual training and development
Diverse Work
- •Diverse and exciting projects
Informal Culture
- •Motivated and supportive team
More Vacation Days
- •30 days annual vacation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CWS Business Services GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
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CW
CWS Business Services GmbHITSM Process Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
New Job?Nejo!
The AI Job Search Engine
Description
You will bring structure to IT operations by managing core ITSM processes, turning performance insights into improvements while guiding teams toward better collaboration and process maturity.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Bachelor’s degree in IT or related field
- •5+ years IT Service Management experience
- •Strong knowledge of ITSM processes
- •Excellent analytical and communication skills
- •Very good English skills
- •ITIL Foundation certification
- •German language skills
- •Enjoyment of operational work
- •Composure and confident leadership
- •Proactive improvement of status quo
- •Ownership without formal hierarchy
Education
Bachelor's degree
Work Experience
5 years
Tasks
- •Manage end-to-end ITSM process execution
- •Drive continuous process improvement and maturity
- •Monitor performance, compliance, and adherence
- •Facilitate CAB, Problem Review, and Major Incident meetings
- •Act as the central contact for operational topics
- •Provide structure and ownership in challenging situations
- •Define and maintain process documentation and KPIs
- •Identify optimization and automation opportunities
- •Manage escalations and quality control
- •Deliver clear reporting and management insights
- •Train stakeholders to strengthen process adoption
Tools & Technologies
ITSM tools
Languages
English – Business Fluent
German – Business Fluent
Benefits
Flexible Working
- •Flexible working hours
- •Flexible workplace design
- •Work from home
- •Hybrid work
Learning & Development
- •Individual training and development
Diverse Work
- •Diverse and exciting projects
Informal Culture
- •Motivated and supportive team
More Vacation Days
- •30 days annual vacation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CWS Business Services GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
CWS Business Services GmbH
Industry
IT
Description
CWS bietet innovative, nachhaltige und digitale Lösungen in den Bereichen Hygiene, Workwear, Cleanrooms und Brandschutz.
Not a perfect match?
- SIGNAL IDUNA
IT Service Management Prozessarchitekt(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg, Dortmund - operational services GmbH & Co KG
Team Lead Process & Vulnerability Management(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, Dresden, Frankfurt am Main, Hamburg, München, Nürnberg, Wolfsburg, Senftenberg, Zwickau - CWS Business Services GmbH
IT Service Portfolio Manager(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg - Bechtle GmbH Hamburg
ITSM Consultant(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg, Groß Borstel, Kiel - CWS Business Services GmbH
IT Supplier Portfolio Manager(m/w/x)
Full-timeWith HomeofficeSeniorHamburg