WG SYSTEMS e.K.
Fachinformatiker als IT-Support-Spezialist - User Help Desk(m/w/x)
Full-timeOn-siteExperienced
Berlin
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DEdeeploi GmbH
IT Support Specialist - 1st Level(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
First-line support at a provider of an all-in-one IT platform, resolving basic issues and prioritizing tickets. IT specialist training or professional experience in support, plus C1 English and German required. ÖPNV ticket, Swapfiets, Urban Sports Club, paid certifications.
Requirements
- Training as an IT specialist for system administration or professional experience as an IT support employee
- English and German at C1 level
- Interest in self-development and collaborative growth
- Strong service mindset and customer-centered work
- Hands-on mentality
- Desire to join a company that values participation and initiative
- Abschluss einer Ausbildung als Fachinformatiker für Systemintegration oder Berufserfahrung im IT-Support
- Deutsch und Englisch auf C1-Level
- Starker Servicegedanke und kundenzentriertes Arbeiten
- Hands-On-Mentalität
- Wunsch in einem Unternehmen zu arbeiten, das Mitwirkung und Initiative schätzt
- Interesse an technischer Weiterbildung und -entwicklung
- Compliance with internal security policies
Tasks
- Serve as the first point of contact for customers
- Handle incoming calls and support tickets
- Prioritize customer issues independently
- Resolve basic problems with commitment
- Forward complex issues to level 2 experts
- Ensure quick and customer-friendly problem resolution
- Maintain accurate tracking of customer interactions in the ticket system
- Provide excellent customer service with empathy
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Public Transport Subsidies
- ÖPNV ticket
Company Bike
- Swapfiets
Healthcare & Fitness
- Urban Sports Club
Corporate Discounts
- Corporate Benefits
Learning & Development
- Paid certifications
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deeploi GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEdeeploi GmbH
IT Support Specialist - 1st Level(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
First-line support at a provider of an all-in-one IT platform, resolving basic issues and prioritizing tickets. IT specialist training or professional experience in support, plus C1 English and German required. ÖPNV ticket, Swapfiets, Urban Sports Club, paid certifications.
Requirements
- Training as an IT specialist for system administration or professional experience as an IT support employee
- English and German at C1 level
- Interest in self-development and collaborative growth
- Strong service mindset and customer-centered work
- Hands-on mentality
- Desire to join a company that values participation and initiative
- Abschluss einer Ausbildung als Fachinformatiker für Systemintegration oder Berufserfahrung im IT-Support
- Deutsch und Englisch auf C1-Level
- Starker Servicegedanke und kundenzentriertes Arbeiten
- Hands-On-Mentalität
- Wunsch in einem Unternehmen zu arbeiten, das Mitwirkung und Initiative schätzt
- Interesse an technischer Weiterbildung und -entwicklung
- Compliance with internal security policies
Tasks
- Serve as the first point of contact for customers
- Handle incoming calls and support tickets
- Prioritize customer issues independently
- Resolve basic problems with commitment
- Forward complex issues to level 2 experts
- Ensure quick and customer-friendly problem resolution
- Maintain accurate tracking of customer interactions in the ticket system
- Provide excellent customer service with empathy
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Public Transport Subsidies
- ÖPNV ticket
Company Bike
- Swapfiets
Healthcare & Fitness
- Urban Sports Club
Corporate Discounts
- Corporate Benefits
Learning & Development
- Paid certifications
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deeploi GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
deeploi GmbH
Industry
IT
Description
The company builds an all-in-one IT platform with premium support, covering the entire scope of a company's IT department.
Not a perfect match?
- WG SYSTEMS e.K.
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