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Moonfare
20d ago

IT Support Specialist(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

As an IT Support Specialist, you will play a crucial role in maintaining the IT infrastructure, troubleshooting technical issues, and ensuring smooth onboarding for new employees. Your day-to-day responsibilities will involve managing workplace tools and enhancing self-service resources for colleagues across various locations.

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Requirements

  • •Proven track record in IT Support, Service Desk, or System Administrator role
  • •Strong hands-on troubleshooting skills for macOS and Windows
  • •Experience in ticket-based support environment with focus on SLA adherence and user satisfaction
  • •Hands-on experience using MDM solutions for device deployment and inventory management
  • •Competence in administering Google Workspace and supporting common startup tools
  • •Familiarity with Jira and Confluence from an agent/admin perspective
  • •Familiarity with basic office network troubleshooting
  • •Strong understanding of security best practices
  • •Basic ability to develop Bash/PowerShell scripts and willingness to automate
  • •Excellent verbal and written English skills with ability to explain technical concepts

Work Experience

approx. 1 - 4 years

Tasks

  • •Maintain IT infrastructure across office locations
  • •Serve as the primary contact for troubleshooting technical issues
  • •Execute onboarding and offboarding processes for new employees
  • •Manage physical and digital inventory of IT assets
  • •Administer user access and identity via SSO and IdP solutions
  • •Support management of workplace tools like Google Workspace and Slack
  • •Create and update internal knowledge base articles and guides
  • •Assess and implement new workplace applications and tools
  • •Oversee procurement and distribution of IT hardware assets

Tools & Technologies

macOSWindowsJira Service ManagementJamf ProMicrosoft IntuneGoogle WorkspaceSlackZoomJiraConfluence

Languages

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moonfare and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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