yoummday
Workforce Manager(m/w/x)
Full-timeRemoteExperienced
Berlin, München, Halle (Saale)
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SISIXT
Head of Workforce Management(m/w/x)
Berlin
Full-timeWith Home OfficeManagement
Nejo AI Summary
Forecasting contact volumes and optimizing scheduling for customer service operations at a global mobility service provider. 10+ years progressive WFM experience and 5+ years leadership experience required. 30 days vacation, SIXT rent discounts, and attractive vehicle leasing offers.
Requirements
- Bachelor’s degree in Business, Finance, Economics, Statistics, or equivalent
- Master’s degree or MBA (ideally)
- 10+ years of progressive WFM experience
- 5+ years in leadership
- Deep expertise in forecasting, scheduling, capacity planning, and real-time management
- Strong analytical skills
- Ability to present complex information to senior stakeholders
- Advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel
- SQL and cloud-based WFM experience (as a plus)
Tasks
- Define and drive the long-term WFM strategy for customer service operations
- Design and refine organizational structures to support business growth
- Ensure accurate forecasting of contact volumes across all channels
- Align capacity plans with business goals and budgets
- Oversee scheduling and real-time management to optimize service levels
- Optimize costs and enhance employee satisfaction
- Identify and implement automation opportunities
- Champion innovative WFM technologies
- Lead, mentor, and develop a high-performing WFM team
- Provide data-driven insights and reports to senior leadership
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- NICE
- Genesys
- Verint
- Excel
- SQL
Benefits
More Vacation Days
- 30 days of vacation
Flexible Working
- Hybrid working model
- Flexible hours
Corporate Discounts
- Discounts on SIXT rent
- Exclusive deals with partners
Company Vehicle
- Attractive vehicle leasing offers
- Company car
Retirement Plans
- Retirement plan contribution
Additional Allowances
- Capital-forming benefits
Healthcare & Fitness
- Modern gym
Team Events
- Leisure activities
Free or Subsidized Food
- High-quality employee restaurant
Purpose-Driven Work
- Volunteer day for charity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SIXT and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SISIXT
Head of Workforce Management(m/w/x)
Berlin
Full-timeWith Home OfficeManagement
Nejo AI Summary
Forecasting contact volumes and optimizing scheduling for customer service operations at a global mobility service provider. 10+ years progressive WFM experience and 5+ years leadership experience required. 30 days vacation, SIXT rent discounts, and attractive vehicle leasing offers.
Requirements
- Bachelor’s degree in Business, Finance, Economics, Statistics, or equivalent
- Master’s degree or MBA (ideally)
- 10+ years of progressive WFM experience
- 5+ years in leadership
- Deep expertise in forecasting, scheduling, capacity planning, and real-time management
- Strong analytical skills
- Ability to present complex information to senior stakeholders
- Advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel
- SQL and cloud-based WFM experience (as a plus)
Tasks
- Define and drive the long-term WFM strategy for customer service operations
- Design and refine organizational structures to support business growth
- Ensure accurate forecasting of contact volumes across all channels
- Align capacity plans with business goals and budgets
- Oversee scheduling and real-time management to optimize service levels
- Optimize costs and enhance employee satisfaction
- Identify and implement automation opportunities
- Champion innovative WFM technologies
- Lead, mentor, and develop a high-performing WFM team
- Provide data-driven insights and reports to senior leadership
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- NICE
- Genesys
- Verint
- Excel
- SQL
Benefits
More Vacation Days
- 30 days of vacation
Flexible Working
- Hybrid working model
- Flexible hours
Corporate Discounts
- Discounts on SIXT rent
- Exclusive deals with partners
Company Vehicle
- Attractive vehicle leasing offers
- Company car
Retirement Plans
- Retirement plan contribution
Additional Allowances
- Capital-forming benefits
Healthcare & Fitness
- Modern gym
Team Events
- Leisure activities
Free or Subsidized Food
- High-quality employee restaurant
Purpose-Driven Work
- Volunteer day for charity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SIXT and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SIXT
Industry
Transportation
Description
The company is a globally leading mobility service provider offering car rental, car sharing, taxi services, and car subscriptions.
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