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Lightspeed Commerce
last mo.

Head of Account Management DACH(m/w/x)

Berlin
Full-timeOn-siteManagement

Description

In this role, you will lead a dynamic team focused on enhancing customer experiences while driving account growth. Your day-to-day responsibilities will involve refining processes, coaching team members, and identifying new opportunities to expand the customer base.

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Requirements

  • Extensive experience in Account Management team leadership
  • Relevant work experience in software sales, e-commerce, cloud applications, technology, retail, hospitality, IT solutions, SaaS, or POS
  • Demonstrated ability to lead a group towards common goals

Work Experience

approx. 4 - 6 years

Tasks

  • Lead the Account and Key Account Management team
  • Drive account retention and growth
  • Manage the pipeline of new and existing customers
  • Collaborate with the Head of Direct Sales for smooth handovers
  • Refine and optimize customer relationship processes and tools
  • Hire, coach, and develop high-performing Account Managers
  • Increase platform adoption and payment usage among customers
  • Ensure clear communication with the sales team
  • Complete setup checklists for customer handovers
  • Identify up-sell and cross-sell opportunities
  • Grow the customer base by developing effective solutions
  • Exceed monthly MRR and KPI targets
  • Analyze sales forecasts, call volume, and pipelines
  • Develop team members for current and future roles
  • Provide feedback on calls and demonstrations
  • Create strategies to grow revenue streams
  • Manage high-level deals with large organizations and brands

Languages

EnglishBusiness Fluent

Benefits

Flexible Working

  • Flexible environment

Mentorship & Coaching

  • Growth program

Career Advancement

  • Career advancement opportunities

Competitive Pay

  • Lightspeed share scheme

Healthcare & Fitness

  • Health & Wellness Credit

Mental Health Support

  • Mental Health Support

Learning & Development

  • Free access to LinkedIn Learning

Social Impact

  • Time off to volunteer
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lightspeed Commerce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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