EcoG
Director of Customer Success(m/w/x)
Full-timeOn-siteSenior
München
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ADAdobe
Director Customer Leadership / Professional Services(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Managing Professional Services delivery for a designated EMEA region, focusing on SaaS and enterprise software. Strategic and commercial acumen required for regional alignment and growth. Comprehensive benefits programs offered.
Requirements
- Significant experience in Professional Services delivery or consulting, preferably in SaaS or enterprise software
- Strategic and commercial acumen for aligning regional delivery to business strategy, balancing growth, margin, and customer value
- Proven track record in managing delivery operations, revenue performance, and customer relationships
- Strong governance, forecasting, and resource planning capabilities for predictable, high-quality delivery
- Credible and confident engagement with senior customer stakeholders and internal leadership
- Proven ability to build, develop, and retain high-performing teams
- Fostering an inclusive, collaborative culture
- Timely, data-informed decision-making
- Driving clear ownership of outcomes
- Deep commitment to delivering measurable customer success
- Deep commitment to delivering long-term partnership value
- Willingness to travel up to 20% of time
Tasks
- Manage Professional Services delivery for a designated EMEA region
- Ensure smooth fulfillment of all engagements and consistent delivery of strong results
- Collaborate with practice leads to identify skill gaps and growth areas
- Lead a team of Engagement Managers and Project Managers for outstanding customer experiences
- Build and lead an inclusive, high-performing team with clear expectations and accountability
- Provide consistent coaching, feedback, and growth opportunities
- Foster a regional community among consultants and ensure exceptional service delivery
- Advocate for sufficient resources to meet demand, ensuring location, language, and cultural alignment
- Support efficient resourcing across EMEA
- Serve as the main executive liaison for customers and internal stakeholders
- Participate in governance forums like Steering Committees and Executive Sponsor meetings
- Drive consistent governance and operational rigor across projects and workstreams
- Account for regional revenue, project margin, backlog burn, and resource mix optimization
- Monitor regional performance metrics, identify areas for improvement, and implement corrective actions
- Partner with Sales and Resource Management teams to forecast demand and accelerate project starts
- Work closely with practice leads to ensure alignment with delivery excellence standards
- Develop and maintain executive-level relationships with strategic customers
- Act as a trusted advisor and point of contact for blocking issues
- Identify and build new services opportunities, facilitate contract extensions, and drive renewals
- Communicate insights and recommendations to influence strategic decisions and encourage long-term partnerships
- Function as the regional community leader, providing dotted-line oversight for consultants
- Bring people together virtually and in person to strengthen team spirit
- Promote collaboration, information exchange, and continuous improvement
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Corporate Discounts
- Comprehensive benefits programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adobe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ADAdobe
Director Customer Leadership / Professional Services(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Managing Professional Services delivery for a designated EMEA region, focusing on SaaS and enterprise software. Strategic and commercial acumen required for regional alignment and growth. Comprehensive benefits programs offered.
Requirements
- Significant experience in Professional Services delivery or consulting, preferably in SaaS or enterprise software
- Strategic and commercial acumen for aligning regional delivery to business strategy, balancing growth, margin, and customer value
- Proven track record in managing delivery operations, revenue performance, and customer relationships
- Strong governance, forecasting, and resource planning capabilities for predictable, high-quality delivery
- Credible and confident engagement with senior customer stakeholders and internal leadership
- Proven ability to build, develop, and retain high-performing teams
- Fostering an inclusive, collaborative culture
- Timely, data-informed decision-making
- Driving clear ownership of outcomes
- Deep commitment to delivering measurable customer success
- Deep commitment to delivering long-term partnership value
- Willingness to travel up to 20% of time
Tasks
- Manage Professional Services delivery for a designated EMEA region
- Ensure smooth fulfillment of all engagements and consistent delivery of strong results
- Collaborate with practice leads to identify skill gaps and growth areas
- Lead a team of Engagement Managers and Project Managers for outstanding customer experiences
- Build and lead an inclusive, high-performing team with clear expectations and accountability
- Provide consistent coaching, feedback, and growth opportunities
- Foster a regional community among consultants and ensure exceptional service delivery
- Advocate for sufficient resources to meet demand, ensuring location, language, and cultural alignment
- Support efficient resourcing across EMEA
- Serve as the main executive liaison for customers and internal stakeholders
- Participate in governance forums like Steering Committees and Executive Sponsor meetings
- Drive consistent governance and operational rigor across projects and workstreams
- Account for regional revenue, project margin, backlog burn, and resource mix optimization
- Monitor regional performance metrics, identify areas for improvement, and implement corrective actions
- Partner with Sales and Resource Management teams to forecast demand and accelerate project starts
- Work closely with practice leads to ensure alignment with delivery excellence standards
- Develop and maintain executive-level relationships with strategic customers
- Act as a trusted advisor and point of contact for blocking issues
- Identify and build new services opportunities, facilitate contract extensions, and drive renewals
- Communicate insights and recommendations to influence strategic decisions and encourage long-term partnerships
- Function as the regional community leader, providing dotted-line oversight for consultants
- Bring people together virtually and in person to strengthen team spirit
- Promote collaboration, information exchange, and continuous improvement
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Corporate Discounts
- Comprehensive benefits programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Adobe and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Adobe
Industry
IT
Description
The company is focused on changing the world through digital experiences, empowering users to create exceptional digital content.
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