NTT DATA
Manager Client Delivery - WinFS & M365(m/w/x)
Full-timeOn-siteManagement
München
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NTNTT DATA
Manager Client Delivery - WinFS & M365(m/w/x)
München
Full-timeOn-siteManagement
Nejo AI Summary
Leading service reviews and governance forums, coordinating engineering, operations, and security teams for client service delivery. Service transition from providers experience required. End-to-end service delivery ownership.
Requirements
- Ability to transition services from providers
- Understanding of managed services operating models
- Excellent client relationship and communication skills
- Ability to translate technical delivery
- Service governance and risk management mindset
- Confident decision-making and problem-solving skills
- Strong organisation and prioritisation skills
- Commercial awareness and outcome focus
- Collaborative leadership across multi-disciplinary teams
- Customer-centric and proactive approach
- Bachelor’s degree or equivalent experience
- Desirable ITIL, Microsoft, or Project certifications
- 8+ years’ experience in collaboration services
- 3–5 years in managed services leadership
- Experience delivering Collaboration services globally
- Experience managing teams and vendors
- Background in SLA-driven service delivery
- Experience in ITIL-based management environments
- Awareness of Microsoft 365 and ITSM
Tasks
- Manage end-to-end Microsoft 365 service delivery
- Meet SLA, KPI, and contract commitments
- Act as primary lead for delivery issues
- Coordinate engineering, operations, and security teams
- Lead service reviews and governance forums
- Oversee incident, problem, and change management
- Manage service onboarding and operational readiness
- Drive service improvement and automation initiatives
- Align client needs with M365 roadmaps
- Manage risks and service improvement backlogs
- Ensure security and regulatory compliance
- Support renewals and cost optimization activities
- Maintain service documentation and delivery reports
- Collaborate on sales and growth opportunities
Work Experience
- 8 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL
- Microsoft 365
- Prince2
- PMP
- Agile
- SAFe
- ServiceNow
- ITSM platforms
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NTNTT DATA
Manager Client Delivery - WinFS & M365(m/w/x)
München
Full-timeOn-siteManagement
Nejo AI Summary
Leading service reviews and governance forums, coordinating engineering, operations, and security teams for client service delivery. Service transition from providers experience required. End-to-end service delivery ownership.
Requirements
- Ability to transition services from providers
- Understanding of managed services operating models
- Excellent client relationship and communication skills
- Ability to translate technical delivery
- Service governance and risk management mindset
- Confident decision-making and problem-solving skills
- Strong organisation and prioritisation skills
- Commercial awareness and outcome focus
- Collaborative leadership across multi-disciplinary teams
- Customer-centric and proactive approach
- Bachelor’s degree or equivalent experience
- Desirable ITIL, Microsoft, or Project certifications
- 8+ years’ experience in collaboration services
- 3–5 years in managed services leadership
- Experience delivering Collaboration services globally
- Experience managing teams and vendors
- Background in SLA-driven service delivery
- Experience in ITIL-based management environments
- Awareness of Microsoft 365 and ITSM
Tasks
- Manage end-to-end Microsoft 365 service delivery
- Meet SLA, KPI, and contract commitments
- Act as primary lead for delivery issues
- Coordinate engineering, operations, and security teams
- Lead service reviews and governance forums
- Oversee incident, problem, and change management
- Manage service onboarding and operational readiness
- Drive service improvement and automation initiatives
- Align client needs with M365 roadmaps
- Manage risks and service improvement backlogs
- Ensure security and regulatory compliance
- Support renewals and cost optimization activities
- Maintain service documentation and delivery reports
- Collaborate on sales and growth opportunities
Work Experience
- 8 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ITIL
- Microsoft 365
- Prince2
- PMP
- Agile
- SAFe
- ServiceNow
- ITSM platforms
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
NTT DATA
Industry
IT
Description
Das Unternehmen ist bekannt für technische Exzellenz und Innovationen, die einen Unterschied für Kunden und die Gesellschaft machen.
Not a perfect match?
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