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Navan
4mo ago

Director, Commercial Account Management(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

In this strategic leadership role, you will guide a team to enhance post-sales relationships with Commercial customers, focusing on implementation, adoption, and revenue growth while collaborating with various teams to ensure exceptional customer experiences.

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Requirements

  • •7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles
  • •3+ years of leadership experience managing managers or large teams
  • •Proven track record of scaling account management teams and achieving revenue and renewal targets
  • •Strong experience in the travel and expense industry
  • •Expertise with MEDDPICC or Command of the Message methodologies
  • •Exceptional communication and relationship-building skills engaging with C-level executives
  • •Strong project management, analytical, and problem-solving skills with a bias for action
  • •Fluency in English required, French or German is a plus

Work Experience

3 years

Tasks

  • •Lead a team of high-performing Managers
  • •Manage three direct reports overseeing UKI, DACH, and France
  • •Expand and optimize the Commercial segment
  • •Ensure successful client launch and implementation
  • •Drive adoption and expansion of the Navan platform
  • •Achieve revenue growth and customer satisfaction
  • •Report to the Vice President, Account Management, EMEA
  • •Collaborate with Sales, Implementation, Product, Finance, Support, and Operations teams
  • •Meet revenue and renewal targets
  • •Monitor adoption KPIs and account health
  • •Oversee all post-sales activities for Commercial accounts
  • •Ensure smooth handovers and fast onboarding with Sales
  • •Set clear performance goals and KPIs for the team
  • •Support Managers in handling executive-level conversations
  • •Build cross-functional partnerships to advocate for customer needs
  • •Analyze portfolio performance and forecast revenue
  • •Address risks to ensure retention and expansion
  • •Implement process improvements for scalability and efficiency
  • •Model best practices for business reviews and value-based conversations
  • •Foster a culture of collaboration and continuous learning

Languages

English – Business Fluent

French – Basic

German – Basic

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