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Destination Solutions
2mo ago

Director Customer Success & Experience(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

As the Director of Customer Success & Experience, you will lead a dynamic team to enhance customer satisfaction and drive value at every stage of the customer journey, ensuring a seamless experience with digital solutions.

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Requirements

  • •Proven leadership experience in Customer Experience, Customer Success, or Consulting
  • •Strong strategic thinking and operational excellence
  • •Experience building and scaling CX or CS functions
  • •Solid understanding of data-driven experience management
  • •Background in travel or hospitality industry
  • •Excellent communication and influencing skills
  • •Fluency in English and German

Work Experience

approx. 1 - 4 years

Tasks

  • •Lead and develop a cross-functional team
  • •Shape the customer-centric strategy
  • •Optimize customer touchpoints
  • •Translate customer insights into business improvements
  • •Define and execute the customer experience strategy
  • •Establish and monitor key CX and CS metrics
  • •Build strong relationships with strategic customers and partners
  • •Collaborate with Product, Tech, Marketing, and Sales for improvements
  • •Oversee onboarding and support operations
  • •Drive a Voice-of-Customer program
  • •Represent the customer perspective in strategic discussions
  • •Foster a culture of customer empathy and service excellence

Languages

English – Business Fluent

German – Business Fluent

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