DKB Code Factory
Customer Journey Manager(m/w/x)
Full-timeOn-siteSenior
Berlin
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DEDestination Solutions
Director Customer Success & Experience(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Shaping customer-centric strategy and optimizing touchpoints at a holiday rental platform provider. Experience building and scaling CX/CS functions in travel or hospitality required. International collaboration across diverse markets.
Requirements
- Proven leadership experience in Customer Experience, Customer Success, or Consulting
- Strong strategic thinking and operational excellence
- Experience building and scaling CX or CS functions
- Solid understanding of data-driven experience management
- Background in travel or hospitality industry
- Excellent communication and influencing skills
- Fluency in English and German
Tasks
- Lead and develop a cross-functional team
- Shape the customer-centric strategy
- Optimize customer touchpoints
- Translate customer insights into business improvements
- Define and execute the customer experience strategy
- Establish and monitor key CX and CS metrics
- Build strong relationships with strategic customers and partners
- Collaborate with Product, Tech, Marketing, and Sales for improvements
- Oversee onboarding and support operations
- Drive a Voice-of-Customer program
- Represent the customer perspective in strategic discussions
- Foster a culture of customer empathy and service excellence
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Destination Solutions and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDestination Solutions
Director Customer Success & Experience(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Shaping customer-centric strategy and optimizing touchpoints at a holiday rental platform provider. Experience building and scaling CX/CS functions in travel or hospitality required. International collaboration across diverse markets.
Requirements
- Proven leadership experience in Customer Experience, Customer Success, or Consulting
- Strong strategic thinking and operational excellence
- Experience building and scaling CX or CS functions
- Solid understanding of data-driven experience management
- Background in travel or hospitality industry
- Excellent communication and influencing skills
- Fluency in English and German
Tasks
- Lead and develop a cross-functional team
- Shape the customer-centric strategy
- Optimize customer touchpoints
- Translate customer insights into business improvements
- Define and execute the customer experience strategy
- Establish and monitor key CX and CS metrics
- Build strong relationships with strategic customers and partners
- Collaborate with Product, Tech, Marketing, and Sales for improvements
- Oversee onboarding and support operations
- Drive a Voice-of-Customer program
- Represent the customer perspective in strategic discussions
- Foster a culture of customer empathy and service excellence
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Destination Solutions and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Destination Solutions
Industry
IT
Description
The company is a travel tech firm providing an end-to-end holiday rental platform, maximizing rental performance for hosts and property managers.
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