SumUp
Customer Support Agent - DE(m/w/x)
Full-timeOn-siteNot specified
Berlin
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Scaling support operations for payment terminal users at global fintech with 3,000+ employees. Minimum 3 years experience managing Team Leads in KPI-driven environments required. 30-day sabbatical after 3 years, €2,000 annual L&D budget.
Requirements
- Minimum 3 years experience managing Team Leads
- Success managing large, KPI-driven teams
- Experience in team growth and onboarding
- Ability to make data-driven decisions
- Experience in fintech or tech-driven environments
- Knowledge of EU market dynamics
- Adaptability in fast-changing environments
- Visionary mindset and people experience passion
- Fluency in English and another European Language
Tasks
- Drive growth in a fast-paced environment
- Lead and mentor Team Leads
- Build motivated and results-driven teams
- Manage large teams in customer support or sales
- Oversee onboarding and fast-paced team expansion
- Balance strategic vision with operational execution
- Ensure outstanding experiences for merchants and team members
- Use data to guide decision-making
- Drive performance improvements through data analysis
- Collaborate with stakeholders at all levels of seniority
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- Basque – Business Fluent
Benefits
Modern Office
- Office-first setup
Learning & Development
- €2000 annual L&D budget
Free or Subsidized Food
- Restaurant tickets
Workation & Sabbatical
- 30-day sabbatical after 3 years
Bonuses & Incentives
- Referral bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Reonic
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Sales Manager German speaker(m/w/x)
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Team Lead Business Development - Central & Northern Europe(m/w/x)
Full-timeOn-siteSeniorBerlin - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Full-timeOn-siteExperiencedBerlin
Scaling support operations for payment terminal users at global fintech with 3,000+ employees. Minimum 3 years experience managing Team Leads in KPI-driven environments required. 30-day sabbatical after 3 years, €2,000 annual L&D budget.
Requirements
- Minimum 3 years experience managing Team Leads
- Success managing large, KPI-driven teams
- Experience in team growth and onboarding
- Ability to make data-driven decisions
- Experience in fintech or tech-driven environments
- Knowledge of EU market dynamics
- Adaptability in fast-changing environments
- Visionary mindset and people experience passion
- Fluency in English and another European Language
Tasks
- Drive growth in a fast-paced environment
- Lead and mentor Team Leads
- Build motivated and results-driven teams
- Manage large teams in customer support or sales
- Oversee onboarding and fast-paced team expansion
- Balance strategic vision with operational execution
- Ensure outstanding experiences for merchants and team members
- Use data to guide decision-making
- Drive performance improvements through data analysis
- Collaborate with stakeholders at all levels of seniority
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- Basque – Business Fluent
Benefits
Modern Office
- Office-first setup
Learning & Development
- €2000 annual L&D budget
Free or Subsidized Food
- Restaurant tickets
Workation & Sabbatical
- 30-day sabbatical after 3 years
Bonuses & Incentives
- Referral bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SumUp
Industry
FinancialServices
Description
The company is a leading global fintech company committed to leveling the playing field for small businesses.
Not a perfect match?
- SumUp
Customer Support Agent - DE(m/w/x)
Full-timeOn-siteNot specifiedBerlin - Reonic
Technical Customer Success Manager - France(m/w/x)
Full-timeOn-siteExperiencedBerlin - SumUp
Sales Manager German speaker(m/w/x)
Full-timeOn-siteExperiencedBerlin - Adyen
Team Lead Business Development - Central & Northern Europe(m/w/x)
Full-timeOn-siteSeniorBerlin - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Full-timeOn-siteExperiencedBerlin