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SUSumUp

Customer Support Agent - DE(m/w/x)

Berlin
Full-timeOn-site

Supporting small business merchants with payment and finance tool inquiries via phone, email, chat, and social media. Experience with CRM systems preferred. Annual €2000 L&D budget, 30 days sabbatical after 3 years.

Requirements

  • Multi-tasking skills
  • Excellent verbal and written communication
  • Problem-solving attitude
  • Experience with CRM systems
  • Ability to work in a team and independently

Tasks

  • Support German-speaking customers via phone, email, chat, and social media
  • Support merchants regarding POS solution inquiries
  • Optimize customer-related processes to enhance merchant satisfaction

Education

  • Compulsory education

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • CRM systems

Benefits

Learning & Development

  • Annual L&D budget of €2000

Workation & Sabbatical

  • 30 days sabbatical after 3 years

Bonuses & Incentives

  • Referral bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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