Wundermart
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagement
München
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APApaleo
Customer Success Manager(m/w/x)
München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing customer portfolios for an AI-first property management platform, improving operational workflows and reporting. Experience owning a customer portfolio and explaining complex product features required. Dedicated learning budget, evolving career framework.
Requirements
- Experience in Customer Success or similar
- Experience owning a customer portfolio
- Ability to explain complex product features
- Comfort discussing reporting and operational processes
- Experience in startup or scale-up environments
- Strong prioritization and customer management skills
- Exposure to customer success metrics
- Fluency in English, German, or French
- Experience in hospitality tech or PMS
- Understanding of hospitality KPIs
- Exposure to finance or accounting discussions
- Experience advising on technology stack decisions
- Familiarity with CRM systems
- Experience working cross-functionally with Product teams
Tasks
- Manage a portfolio of small to mid-sized hospitality customers
- Support customers from onboarding through to long-term expansion
- Improve operational workflows and reporting accuracy
- Drive revenue KPIs and performance visibility for operators
- Serve as the primary contact for product and integration questions
- Identify portfolio risks and opportunities to improve retention
- Coordinate smooth customer handovers with Sales and Onboarding
- Share customer feedback and product gaps with internal teams
- Maintain structured documentation within the HubSpot CRM
- Develop scalable processes and best practices for the team
Work Experience
- 2 - 5 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Basic
- French – Basic
Tools & Technologies
- SaaS
- HubSpot
- Salesforce
- Pipedrive
- Property Management Systems (PMS)
Benefits
Flexible Working
- Flexible and remote work
Informal Culture
- Diverse and international team
- Autonomous work environment
Mentorship & Coaching
- 360° feedback reviews
Learning & Development
- Dedicated learning budget
- Annual €1,000+ learning budget
Career Advancement
- Evolving career framework
Public Transport Subsidies
- Free Deutschland Ticket
Team Events
- Regular team dinners
- Company meetups
- Oktoberfest celebrations
- Christmas parties
- Offsite events
More Vacation Days
- 30 days of vacation
Healthcare & Fitness
- EGYM Wellpass membership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Apaleo and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
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APApaleo
Customer Success Manager(m/w/x)
München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing customer portfolios for an AI-first property management platform, improving operational workflows and reporting. Experience owning a customer portfolio and explaining complex product features required. Dedicated learning budget, evolving career framework.
Requirements
- Experience in Customer Success or similar
- Experience owning a customer portfolio
- Ability to explain complex product features
- Comfort discussing reporting and operational processes
- Experience in startup or scale-up environments
- Strong prioritization and customer management skills
- Exposure to customer success metrics
- Fluency in English, German, or French
- Experience in hospitality tech or PMS
- Understanding of hospitality KPIs
- Exposure to finance or accounting discussions
- Experience advising on technology stack decisions
- Familiarity with CRM systems
- Experience working cross-functionally with Product teams
Tasks
- Manage a portfolio of small to mid-sized hospitality customers
- Support customers from onboarding through to long-term expansion
- Improve operational workflows and reporting accuracy
- Drive revenue KPIs and performance visibility for operators
- Serve as the primary contact for product and integration questions
- Identify portfolio risks and opportunities to improve retention
- Coordinate smooth customer handovers with Sales and Onboarding
- Share customer feedback and product gaps with internal teams
- Maintain structured documentation within the HubSpot CRM
- Develop scalable processes and best practices for the team
Work Experience
- 2 - 5 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Basic
- French – Basic
Tools & Technologies
- SaaS
- HubSpot
- Salesforce
- Pipedrive
- Property Management Systems (PMS)
Benefits
Flexible Working
- Flexible and remote work
Informal Culture
- Diverse and international team
- Autonomous work environment
Mentorship & Coaching
- 360° feedback reviews
Learning & Development
- Dedicated learning budget
- Annual €1,000+ learning budget
Career Advancement
- Evolving career framework
Public Transport Subsidies
- Free Deutschland Ticket
Team Events
- Regular team dinners
- Company meetups
- Oktoberfest celebrations
- Christmas parties
- Offsite events
More Vacation Days
- 30 days of vacation
Healthcare & Fitness
- EGYM Wellpass membership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Apaleo and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Apaleo
Industry
Hospitality
Description
The company is revolutionizing the hospitality industry with its AI-first property management platform, enhancing guest experiences and staff efficiency.
Not a perfect match?
- Wundermart
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementMünchen - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - comstruct
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorMünchen - Flowers
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeJuniorMünchen - Soley
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen