Customer Success Manager(m/w/x)

Description

As a trusted partner to hospitality operators, you will drive long-term value by optimizing workflows and technology stacks to ensure customers thrive on the company's platform.

Requirements

• •Experience in Customer Success or similar
• •Experience owning a customer portfolio
• •Ability to explain complex product features
• •Comfort discussing reporting and operational processes
• •Experience in startup or scale-up environments
• •Strong prioritization and customer management skills
• •Exposure to customer success metrics
• •Fluency in English, German, or French
• •Experience in hospitality tech or PMS
• •Understanding of hospitality KPIs
• •Exposure to finance or accounting discussions
• •Experience advising on technology stack decisions
• •Familiarity with CRM systems
• •Experience working cross-functionally with Product teams

Tasks

• •Manage a portfolio of small to mid-sized hospitality customers
• •Support customers from onboarding through to long-term expansion
• •Improve operational workflows and reporting accuracy
• •Drive revenue KPIs and performance visibility for operators
• •Serve as the primary contact for product and integration questions
• •Identify portfolio risks and opportunities to improve retention
• •Coordinate smooth customer handovers with Sales and Onboarding
• •Share customer feedback and product gaps with internal teams
• •Maintain structured documentation within the HubSpot CRM
• •Develop scalable processes and best practices for the team

Tools & Technologies

Benefits