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WUWundermart

Customer Success Manager(m/w/x)

München
Full-timeWith Home OfficeManagement

Managing turnover and shop-opening activities for smart self-service shops in hotel lobbies. Customer Success or Account Manager experience needed. Unlimited vacation days, travel reimbursement, learning budget.

Requirements

  • Proactive mindset and customer success passion
  • Experience as Customer Success or Account Manager
  • Experience in data analysis and reporting
  • Proficiency with CRM systems
  • Strong verbal adaptability and communication skills
  • Fluency in English and German
  • Bachelor’s Degree in Business or related field
  • Valid driver’s license
  • Affinity with hospitality industry (plus)
  • Willingness to travel in DACH region
  • Residence in or around Munich (preferred)

Tasks

  • Drive turnover and financial performance for your portfolio
  • Lead the customer onboarding and integration journey
  • Coordinate shop-opening activities across regional teams
  • Build and nurture long-term customer relationships
  • Implement new initiatives and upsell opportunities
  • Conduct regular performance reviews and NPS measurements
  • Analyze data-driven insights to enhance shop performance
  • Tailor solutions to specific hotel and market needs
  • Align internal and external teams for task execution
  • Maintain accurate records in the CRM system
  • Shape local pricing and promotional strategies
  • Contribute to the evolution of the growing department

Work Experience

  • 2 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • CRM systems
  • HubSpot

Benefits

Other Benefits

  • Growth and professional development

More Vacation Days

  • Unlimited vacation days

Additional Allowances

  • Travel reimbursement

Learning & Development

  • Learning budget

Team Events

  • Regular team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wundermart and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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