Customer Success Manager(m/w/x)

Description

As a Customer Success Manager, you will guide customers through their journey with Wind River, ensuring they achieve their business goals while maximizing the value of their investments. This role involves building strong relationships, identifying new opportunities, and advocating for customer needs to drive satisfaction and retention.

Requirements

• •Extensive experience with embedded operating systems
• •Expertise with Wind River VxWorks and Wind River products
• •Experience with IT software methodologies and processes
• •Experience working with enterprise customers
• •10 years of customer-facing experience in a technical role
• •At least 3 years of experience as a Customer Success Manager
• •Demonstrated success in managing the full customer lifecycle
• •Strong technical background with embedded, real-time operating systems
• •Experience with Wind River Cloud Platform, VMware vSphere, or OpenStack
• •Experience with Kubernetes or other container platforms
• •Experience with eLxr / Enterprise Linux systems
• •Experience with Wind River Linux or other embedded Linux platform
• •Ability to navigate hybrid cloud architectures
• •Understanding of container lifecycle management and security
• •Familiarity with Enterprise Linux distributions
• •Understanding of embedded systems and cloud platforms
• •Knowledge of secure boot, encryption, and access control
• •Proven track record of supporting Global 2000 companies
• •Exceptional ability to communicate and build rapport
• •Experience providing oversight to cross-functional teams
• •Strong ownership, accountability, and organizational skills
• •Experience with playbooks, success plans, and health monitoring tools
• •Technical degree preferred
• •Ability to travel up to 40%

Tasks

• •Renew and expand customer license subscriptions
• •Increase customer consumption of Wind River products and services
• •Serve as positive references in various settings
• •Help customers unlock full business value from their purchases
• •Ensure a smooth migration and deployment of Wind River solutions
• •Build critical relationships at all levels within customer accounts
• •Identify new opportunities for Wind River products and services
• •Implement Wind River’s lifecycle adoption methodology
• •Develop new programs to enhance revenue potential and reduce churn
• •Guide customers from sales prospects to long-term partnerships
• •Ensure customers become positive references and loyal advocates
• •Solve customer problems and ensure satisfaction throughout their engagement
• •Coordinate internal resources to achieve customer success
• •Identify upsell opportunities and drive new agreements
• •Act as a strategic partner to understand customer business outcomes
• •Scout for new business opportunities within existing accounts
• •Marshal cross-functional teams to meet customer needs
• •Monitor customer health and proactively address concerns
• •Develop customers into long-term advocates for Wind River
• •Maintain detailed records of customer interactions and opportunities
• •Provide insights to Product and Sales teams based on customer feedback

Tools & Technologies