Parametric Technology GmbH
Customer Success Manager(m/w/x)
Full-timeOn-siteExperienced
München
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PAParametric Technology GmbH
Senior Customer Success manager(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Driving adoption of IoT and AR solutions for industrial clients. 4+ years enterprise software account management experience required. Hybrid work, 4-day work week.
Requirements
- Master’s degree in Business, Engineering, Computer Science, or related field
- 4+ years customer success, account management, or related role experience in technology/software industry
- Strong background in enterprise software account management
- Strong understanding of PTC products/services or ability to learn complex technical solutions
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction, retention, and growth
- Strong problem-solving skills
- Self-motivated, proactive, and able to work independently and in a team
- Ability to manage multiple priorities and projects simultaneously
- Proficiency in CRM software and customer success tools
- Proficiency in English and German, both written and spoken
- Experience working with industrial or manufacturing customers
- Professional certifications in customer success or related fields
Tasks
- Define and track customer KPIs
- Demonstrate value of PTC solutions
- Review customer progress regularly
- Provide insights and recommendations
- Develop strong customer relationships
- Maintain long-lasting customer relationships
- Act as primary customer contact
- Address customer needs and concerns
- Guide new customers through onboarding
- Ensure smooth solution implementation
- Conduct customer training sessions
- Educate customers on product features
- Educate customers on best practices
- Advocate for customer needs internally
- Collaborate with internal teams
- Monitor customer health proactively
- Identify potential customer issues
- Identify opportunities for customer improvement
- Provide timely customer solutions
- Enhance customer experience
- Drive customer renewals
- Identify upsell opportunities
- Expand customer accounts
- Gather customer feedback
- Analyze customer feedback for trends
- Identify areas for improvement
- Share insights with product team
- Influence product development
- Maintain customer interaction records
- Maintain customer activity records
- Maintain customer progress records
- Prepare customer health reports
- Prepare customer satisfaction reports
- Prepare success metrics reports
Work Experience
- 4 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- PTC products
- CRM software
- customer success tools
- PLM
- CAD
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parametric Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PAParametric Technology GmbH
Senior Customer Success manager(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Driving adoption of IoT and AR solutions for industrial clients. 4+ years enterprise software account management experience required. Hybrid work, 4-day work week.
Requirements
- Master’s degree in Business, Engineering, Computer Science, or related field
- 4+ years customer success, account management, or related role experience in technology/software industry
- Strong background in enterprise software account management
- Strong understanding of PTC products/services or ability to learn complex technical solutions
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction, retention, and growth
- Strong problem-solving skills
- Self-motivated, proactive, and able to work independently and in a team
- Ability to manage multiple priorities and projects simultaneously
- Proficiency in CRM software and customer success tools
- Proficiency in English and German, both written and spoken
- Experience working with industrial or manufacturing customers
- Professional certifications in customer success or related fields
Tasks
- Define and track customer KPIs
- Demonstrate value of PTC solutions
- Review customer progress regularly
- Provide insights and recommendations
- Develop strong customer relationships
- Maintain long-lasting customer relationships
- Act as primary customer contact
- Address customer needs and concerns
- Guide new customers through onboarding
- Ensure smooth solution implementation
- Conduct customer training sessions
- Educate customers on product features
- Educate customers on best practices
- Advocate for customer needs internally
- Collaborate with internal teams
- Monitor customer health proactively
- Identify potential customer issues
- Identify opportunities for customer improvement
- Provide timely customer solutions
- Enhance customer experience
- Drive customer renewals
- Identify upsell opportunities
- Expand customer accounts
- Gather customer feedback
- Analyze customer feedback for trends
- Identify areas for improvement
- Share insights with product team
- Influence product development
- Maintain customer interaction records
- Maintain customer activity records
- Maintain customer progress records
- Prepare customer health reports
- Prepare customer satisfaction reports
- Prepare success metrics reports
Work Experience
- 4 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- PTC products
- CRM software
- customer success tools
- PLM
- CAD
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parametric Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Parametric Technology GmbH
Industry
IT
Description
The company develops software that integrates the physical and digital worlds to enhance operations and product creation.
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