Description

In this role, you will be the key advocate for customers, guiding them through their journey with Genesys. Your focus will be on building strong relationships, developing success plans, and ensuring customers achieve their desired outcomes while promoting continuous growth.

Requirements

• •6+ years’ experience in a technology-related field
• •Bachelor’s Degree in a technology- or business-related field preferred
• •Familiarity with CX (industry and technology)
• •Strong ability to build relationships
• •Ability to manage/multi-task multiple actions
• •Excellent interpersonal and presentation skills
• •Native German language skills
• •Excellent verbal and written communication in English
• •Positive attitude and high willingness to learn
• •Leadership profile that unifies and inspires teams
• •Experience with productivity tools and CRM tools

Tasks

• •Manage a portfolio of customers as their primary business contact
• •Understand customers' business value drivers and success criteria
• •Develop actionable Customer Success Plans with customers
• •Advise on the adoption of product features to achieve business outcomes
• •Promote continuous growth through relevant innovation
• •Conduct regular Executive Business Reviews to track customer progress
• •Drive improvement of customer advocacy measures
• •Prepare and deliver territory plans to define account strategies
• •Collaborate with Onboarding Specialists for smooth customer introductions
• •Coordinate with Professional Services for seamless implementations
• •Work with Renewal Managers to enhance forecasting and retention
• •Identify cross-sell and up-sell opportunities with Sales
• •Assist in driving internal strategic initiatives and improvement programs

Tools & Technologies