Tanium
Senior Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
München
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RARapid7 GMBH
Customer Success Manager(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Strategic customer relationship building for cybersecurity SaaS. Ownership of customer outcomes and proactive challenge resolution required. 4-day work week, company car for private use.
Requirements
- 2+ years in Customer Success, Account Management, or Consulting
- SaaS or high-tech experience (cybersecurity preferred)
- Strong interpersonal and communication skills
- Ownership of customer outcomes
- Proactive challenge resolution for success
- Partnership with Sales, Product, Support, Engineering
- Customer strategy development
- Product adoption drive for ROI
- Simple and effective communication of complex ideas
- Building trust and credibility
- Solid understanding of technical concepts
- Solid understanding of security frameworks
- Strong project management abilities
- Strong prioritisation abilities
- Strong problem-solving abilities
- Embodiment of core values
- Fostering a culture of excellence
Tasks
- Build and maintain strategic customer relationships
- Serve as the primary point of contact
- Address customer inquiries and resolve issues
- Drive customer satisfaction
- Provide product and domain expertise
- Ensure effective adoption of Rapid7 solutions
- Optimize Rapid7 solutions
- Lead customer status reviews
- Lead Executive Business Reviews
- Identify account risks
- Mitigate account risks
- Support customer retention
- Support customer renewal
- Advocate for customer needs internally
- Influence product improvements
- Influence service improvements
Work Experience
- 2 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- cybersecurity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Rapid7 GMBH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RARapid7 GMBH
Customer Success Manager(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Strategic customer relationship building for cybersecurity SaaS. Ownership of customer outcomes and proactive challenge resolution required. 4-day work week, company car for private use.
Requirements
- 2+ years in Customer Success, Account Management, or Consulting
- SaaS or high-tech experience (cybersecurity preferred)
- Strong interpersonal and communication skills
- Ownership of customer outcomes
- Proactive challenge resolution for success
- Partnership with Sales, Product, Support, Engineering
- Customer strategy development
- Product adoption drive for ROI
- Simple and effective communication of complex ideas
- Building trust and credibility
- Solid understanding of technical concepts
- Solid understanding of security frameworks
- Strong project management abilities
- Strong prioritisation abilities
- Strong problem-solving abilities
- Embodiment of core values
- Fostering a culture of excellence
Tasks
- Build and maintain strategic customer relationships
- Serve as the primary point of contact
- Address customer inquiries and resolve issues
- Drive customer satisfaction
- Provide product and domain expertise
- Ensure effective adoption of Rapid7 solutions
- Optimize Rapid7 solutions
- Lead customer status reviews
- Lead Executive Business Reviews
- Identify account risks
- Mitigate account risks
- Support customer retention
- Support customer renewal
- Advocate for customer needs internally
- Influence product improvements
- Influence service improvements
Work Experience
- 2 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
- cybersecurity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Rapid7 GMBH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Rapid7 GMBH
Industry
IT
Description
The company aims to create a secure digital world by leveraging expertise in cybersecurity solutions.
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