Senior Customer Success Manager(m/w/x)

Requirements

• 10 years technical customer-facing experience
• Fluent English and French, Spanish, or Italian
• 3 years Customer Success Manager experience
• Success in managing full customer lifecycle
• Technical background in embedded real-time OS
• Experience with Cloud Platform or OpenStack
• Experience with Kubernetes or container platforms
• Knowledge of Enterprise Linux systems
• Experience with Wind River or embedded Linux
• Ability to navigate hybrid cloud architectures
• Understanding of container lifecycle management
• Familiarity with Enterprise Linux distributions
• Understanding of embedded-to-cloud interfaces
• Knowledge of embedded systems security
• Track record supporting Global 2000 companies
• Exceptional communication and relationship building skills
• Experience overseeing cross-functional teams
• Experience with playbooks and health tools
• Technical degree preferred
• Ability to travel up to 40%

Tasks

• Guide customers through the full adoption journey
• Build relationships with executives and managers
• Serve as a trusted customer advisor
• Identify opportunities to solve customer problems
• Maximize business value realization for customers
• Manage the transition from sales to won business
• Focus on achieving customer business outcomes
• Build long-term relationships with key influencers
• Develop customers into positive public references
• Solve customer problems to ensure satisfaction
• Own the outcome of customer success
• Marshal internal resources to meet customer needs
• Implement creative solutions for customer challenges
• Meet specific Wind River financial goals
• Own revenue retention and expansion
• Ensure renewals and identify upsell opportunities
• Drive new license and service agreements
• Demonstrate product value for business goals
• Proactively identify new business problems
• Scout for opportunities to expand account footprint
• Analyze customer initiatives and organizational impacts
• Advocate for customers as a strategic resource
• Coordinate cross-functional teams for project milestones
• Monitor customer health to prevent churn
• Address concerns to ensure high-value experiences
• Record interactions in the customer intelligence platform
• Provide organizational visibility on customer sentiment
• Partner with Product and Sales on roadmaps

Work Experience

Education

Languages

Tools & Technologies