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CoreTylynt
20d ago

Customer Success Manager (German speaking)(m/w/x)

Berlin
Full-timeOn-siteExperienced
AI/ML

Description

As a Customer Success Manager for the DACH market, you will play a vital role in enhancing customer satisfaction and driving growth. Your day-to-day responsibilities will involve resolving customer challenges, managing post-sales journeys, and collaborating with various teams to ensure a seamless experience.

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Requirements

  • Bachelor's or Master's degree in Business or related field
  • Curiosity and alignment with hyper-growth startups
  • Catalyst for change and transformation
  • Excellent communication skills
  • Exceptional analytical prowess
  • Hands-on mentality and ownership of operations
  • Experience in competitive, fast-paced environments
  • Native-level German language skills and fluency in English

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Architect and implement a post-sales strategy for the DACH market
  • Proactively identify and resolve complex customer challenges
  • Utilize creative problem-solving to ensure customer satisfaction
  • Leverage insights to drive improvements
  • Design and champion scalable processes to enhance customer experience
  • Collaborate with internal teams to ensure operational excellence
  • Manage end-to-end post-sales journeys, including onboarding and claims handling
  • Resolve customer queries related to delivery issues
  • Drive cross-functional alignment with Tech, Logistics, and other departments
  • Engage directly with customers via phone and email for inquiries
  • Provide a premium support experience through multi-channel communication

Tools & Technologies

ExcelSQL

Languages

GermanNative

EnglishBusiness Fluent

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