Navan
Enterprise Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
Berlin
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DODoinstruct
Senior Customer Success Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Onboarding, enabling, and empowering corporate and large customers with smart, scalable technology. Outcome-oriented approach with value storytelling and adoption metrics required. NRR-based bonus and POC conversion incentives.
Requirements
- 2–5 years Customer Success, Account Management, or SaaS Consulting experience
- Familiarity with growth-stage SaaS environments (Series A–C)
- Comfortable with sales collaboration
- Outcome-oriented, speaking in goals and business impact
- Confident with value storytelling and adoption metrics
- Strong project and stakeholder management skills
- Collaborative mindset, partnering across departments
- Calm, structured communicator
- Thrive in fast-paced, ambiguous settings
- Builder mentality
- Fluent German language skills
- Motivation to work with us
Tasks
- Manage a portfolio of corporate and large customers
- Guide customers through onboarding, adoption, renewal, and expansion
- Ensure clear outcomes and strong customer adoption
- Lead Proof of Concepts for complex corporate customers
- Develop structured Success Plans aligned with customer goals
- Drive measurable success through adoption and usage analytics
- Engage in strategic expansion conversations
- Collaborate with Sales, Product, Support, and Marketing
- Champion customer feedback into product development
- Improve onboarding and lifecycle playbooks for large customers
- Build executive and operational relationships with mid-sized and enterprise accounts
- Establish and manage customer relationships independently
- Identify and pursue renewal and expansion opportunities
- Maintain proactive portfolio management for strong NRR
- Contribute to CS playbooks and large-customer initiatives
- Shape strategy, playbooks, and CS culture in a scale-up environment
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
Benefits
Bonuses & Incentives
- NRR-based bonus
- POC conversion incentives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DODoinstruct
Senior Customer Success Manager(m/w/x)
Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Onboarding, enabling, and empowering corporate and large customers with smart, scalable technology. Outcome-oriented approach with value storytelling and adoption metrics required. NRR-based bonus and POC conversion incentives.
Requirements
- 2–5 years Customer Success, Account Management, or SaaS Consulting experience
- Familiarity with growth-stage SaaS environments (Series A–C)
- Comfortable with sales collaboration
- Outcome-oriented, speaking in goals and business impact
- Confident with value storytelling and adoption metrics
- Strong project and stakeholder management skills
- Collaborative mindset, partnering across departments
- Calm, structured communicator
- Thrive in fast-paced, ambiguous settings
- Builder mentality
- Fluent German language skills
- Motivation to work with us
Tasks
- Manage a portfolio of corporate and large customers
- Guide customers through onboarding, adoption, renewal, and expansion
- Ensure clear outcomes and strong customer adoption
- Lead Proof of Concepts for complex corporate customers
- Develop structured Success Plans aligned with customer goals
- Drive measurable success through adoption and usage analytics
- Engage in strategic expansion conversations
- Collaborate with Sales, Product, Support, and Marketing
- Champion customer feedback into product development
- Improve onboarding and lifecycle playbooks for large customers
- Build executive and operational relationships with mid-sized and enterprise accounts
- Establish and manage customer relationships independently
- Identify and pursue renewal and expansion opportunities
- Maintain proactive portfolio management for strong NRR
- Contribute to CS playbooks and large-customer initiatives
- Shape strategy, playbooks, and CS culture in a scale-up environment
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
Benefits
Bonuses & Incentives
- NRR-based bonus
- POC conversion incentives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Doinstruct
Industry
IT
Description
The company allows individuals to utilize their skills and contribute to the development of the start-up.
Not a perfect match?
- Navan
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