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MOMollie

Customer Success Manager(m/w/x)

München, Berlin, Kiel, Köln
Full-timeOn-siteExperienced
AI/ML

Managing 80-100 mid-market and enterprise accounts for a European payment processor. 3+ years in client-facing enterprise account management required. Internal hiring opportunities, promotion support.

Requirements

  • 3+ years in client-facing role managing enterprise/complex accounts
  • Proven track record of building strong customer relationships
  • Commercial mindset backed by data
  • Confidence leading technical conversations and influencing stakeholders
  • Strong organizational skills to manage multiple accounts/deadlines
  • Fluent in German

Tasks

  • Manage 80-100 mid-market and enterprise accounts
  • Maintain strong retention rates and meet upsell targets
  • Build trusted relationships with C-level executives
  • Serve as the primary payments advisor for key decision makers
  • Develop and execute tailored customer success plans
  • Align customer goals with Mollie's solutions
  • Conduct strategic business reviews with stakeholders
  • Share insights and identify growth opportunities
  • Support contract negotiations and renewals
  • Contribute to CS organization initiatives
  • Lead coaching and knowledge-sharing efforts

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent

Benefits

Career Advancement

  • Regular feedback and performance reviews
  • Internal hiring opportunities
  • Support for promotion

Competitive Pay

  • Fair and transparent salary reviews

Diverse Work

  • Opportunities for new roles or projects

Mentorship & Coaching

  • Support for exploring career paths

Learning & Development

  • Support for building new skills
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mollie and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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