KNIME
Customer Success Manager - German-speaking(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin, Konstanz
New Job?Nejo!
The AI Job Search Engine
KN
KnowBe4Customer Success Manager (Enterprise)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Description
You will drive customer lifetime value by guiding enterprise clients through onboarding and strategic growth, ensuring they build a mature security culture using the company's specialized tools.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Associate’s Degree, equivalent work experience, or education
- •Experience managing complex IT system accounts
- •Experience managing accounts with 1000+ employees
- •Executive communication and professional composure
- •Familiarity with IT Security Field concepts
- •Experience with Salesforce or other CRM
- •Experience with Microsoft Excel and Word
- •Experience with Gmail and Google Docs
- •Experience with web Browsers
- •IT experience or exposure
- •Prior Customer Success Manager experience
- •SACP Certification
- •Excellent verbal and written communications
- •Fluency in German
- •Superior Customer Service skills
- •Excellent time management and organization
- •Ability to build rapport remotely
- •Strong collaborative and teamwork skills
- •Strong negotiation skills
- •Ability to work with minimal supervision
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Build relationships with executive stakeholders
- •Develop consultative strategies for customer objectives
- •Assess security awareness program maturity
- •Strategize to develop sustainable security cultures
- •Align security programs with executive goals
- •Manage professional enterprise account handling
- •Leverage assessments for program design
- •Configure accounts and provide product training
- •Execute initial phishing and training campaigns
- •Coordinate technical support for complex questions
- •Monitor customer usage and health metrics
- •Drive ongoing product adoption and value
- •Perform periodic business reviews and troubleshooting
- •Conduct strategic reviews on industry trends
- •Lead cross-functional customer experience initiatives
- •Utilize tools to maximize customer value
- •Assist renewal specialists with contract renewals
- •Identify add-on and upgrade opportunities
- •Coordinate cross-sell referrals with account managers
- •Meet performance metric targets
- •Maintain account administration in the CRM
Tools & Technologies
SalesforceCRMMicrosoft ExcelMicrosoft WordGmailGoogle DocsChromeInternet Explorer
Languages
German – Business Fluent
Benefits
Bonuses & Incentives
- •Company-wide sales bonuses
- •Employee referral bonuses
- •Certification completion bonuses
Generous Parental Leave
- •Adoption assistance
Additional Allowances
- •Tuition reimbursement
Learning & Development
- •Certification reimbursement
Modern Office
- •Modern, high-tech work environment
Informal Culture
- •Fun work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KnowBe4 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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KN
KnowBe4Customer Success Manager (Enterprise)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
You will drive customer lifetime value by guiding enterprise clients through onboarding and strategic growth, ensuring they build a mature security culture using the company's specialized tools.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Associate’s Degree, equivalent work experience, or education
- •Experience managing complex IT system accounts
- •Experience managing accounts with 1000+ employees
- •Executive communication and professional composure
- •Familiarity with IT Security Field concepts
- •Experience with Salesforce or other CRM
- •Experience with Microsoft Excel and Word
- •Experience with Gmail and Google Docs
- •Experience with web Browsers
- •IT experience or exposure
- •Prior Customer Success Manager experience
- •SACP Certification
- •Excellent verbal and written communications
- •Fluency in German
- •Superior Customer Service skills
- •Excellent time management and organization
- •Ability to build rapport remotely
- •Strong collaborative and teamwork skills
- •Strong negotiation skills
- •Ability to work with minimal supervision
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Build relationships with executive stakeholders
- •Develop consultative strategies for customer objectives
- •Assess security awareness program maturity
- •Strategize to develop sustainable security cultures
- •Align security programs with executive goals
- •Manage professional enterprise account handling
- •Leverage assessments for program design
- •Configure accounts and provide product training
- •Execute initial phishing and training campaigns
- •Coordinate technical support for complex questions
- •Monitor customer usage and health metrics
- •Drive ongoing product adoption and value
- •Perform periodic business reviews and troubleshooting
- •Conduct strategic reviews on industry trends
- •Lead cross-functional customer experience initiatives
- •Utilize tools to maximize customer value
- •Assist renewal specialists with contract renewals
- •Identify add-on and upgrade opportunities
- •Coordinate cross-sell referrals with account managers
- •Meet performance metric targets
- •Maintain account administration in the CRM
Tools & Technologies
SalesforceCRMMicrosoft ExcelMicrosoft WordGmailGoogle DocsChromeInternet Explorer
Languages
German – Business Fluent
Benefits
Bonuses & Incentives
- •Company-wide sales bonuses
- •Employee referral bonuses
- •Certification completion bonuses
Generous Parental Leave
- •Adoption assistance
Additional Allowances
- •Tuition reimbursement
Learning & Development
- •Certification reimbursement
Modern Office
- •Modern, high-tech work environment
Informal Culture
- •Fun work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KnowBe4 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
KnowBe4
Industry
IT
Description
The company empowers organizations worldwide to strengthen their security culture through an AI-driven Human Risk Management platform.
Not a perfect match?
- KNIME
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Full-timeWith HomeofficeExperiencedBerlin, Konstanz - Geotab
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