New Job?Nejo!

The AI Job Search Engine

GE
Geotab
12d ago

Customer Success Manager(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
Data Science

Description

You will drive growth by managing a dedicated account portfolio, ensuring customers achieve their goals through strategic success plans and proactive engagement to maximize long-term retention.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • •Proactive, customer-centric communication skills
  • •Proactive "can-do" mindset
  • •Ability to conduct strategic conversations
  • •Strong analytical skills
  • •Experience with commercial contract negotiations
  • •Methodical approach to account management
  • •Business degree or relevant experience
  • •Track record of customer retention
  • •Understanding of IoT or telematics
  • •Experience in B2B SaaS
  • •Fluent English and German communication
  • •Comfort with commercial renewal motions
  • •Understanding of contracts and pricing
  • •Ability to interpret customer data
  • •Experience with CRM and CS tools
  • •Conscientious approach to documentation
  • •Excellent time management and prioritization
  • •Strong collaboration and teamwork skills
  • •Growth mindset and willingness learn
  • •Passion for building customer relationships

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Manage the end-to-end customer lifecycle
  • •Define and document customer business goals
  • •Build actionable customer success plans
  • •Lead onboarding and product training
  • •Drive rapid platform adoption and proficiency
  • •Cultivate trust-based relationships with stakeholders
  • •Conduct proactive success reviews and health checks
  • •Monitor churn indicators and mitigate risks
  • •Identify and qualify growth opportunities
  • •Manage the renewals pipeline and strategy
  • •Resolve product and contractual escalations
  • •Track and report on retention metrics
  • •Provide customer feedback to internal teams
  • •Support local teams with strategic communications
  • •Collaborate with global cross-functional teams
  • •Maintain accurate account records in CRM
  • •Analyze data to prioritize customer outreach
  • •Improve customer success playbooks and processes

Tools & Technologies

SaaSIoTTelematicsCRMSAPSalesforceGainsight

Languages

English – Business Fluent

German – Business Fluent

Benefits

Flexible Working

  • •Flexible hybrid working model
  • •Flexible working arrangements

Modern Equipment

  • •Virtual work support

Family Support

  • •Work-life balance encouragement

Team Events

  • •Online social events

Additional Allowances

  • •Home office reimbursement program
  • •Co-pay tuition reimbursement

Modern Office

  • •State of the art office

Other Benefits

  • •Electric vehicle purchase incentive
  • •Disability accommodation support

Public Transport Subsidies

  • •Public transportation reimbursement

Retirement Plans

  • •Employer pension contributions

Healthcare & Fitness

  • •Subsidized fitness membership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Geotab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in Berlin
  • Urban Sports Club

    Customer Success Manager - Mid-Market(m/w/x)

    Full-timeWith HomeofficeExperienced
    Berlin, Köln
  • KNIME

    Customer Success Manager - German-speaking(m/w/x)

    Full-timeWith HomeofficeExperienced
    Berlin, Konstanz
  • Moss

    Customer Success Manager(m/w/x)

    Full-timeWith HomeofficeExperienced
    Berlin
  • TELUS Health

    Customer Success Manager(m/w/x)

    Full-timeWith HomeofficeExperienced
    Berlin
  • Mercanis

    Customer Success Manager(m/w/x)

    Full-timeWith HomeofficeManagement
    Berlin
100+ View all similar jobs
Apply now