Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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DIDidomi
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing customer consent and data privacy platform for 250 SMB clients. English and German proficiency essential. Regular travel to meet customers expected.
Requirements
- Regular travel to meet customers
- 2-3 years experience in CSM/Account Management
- Excellent proficiency in English and German
- Very good communication skills
- Knowledge of Adtech or legal background
- Knowledge of other languages is a plus
Tasks
- Nurture a portfolio of approximately 250 small to medium-sized clients
- Drive growth through strategic upselling
- Prevent and minimize customer churn
- Maintain a high Net Promoter Score
- Build daily relationships with users and decision-makers
- Manage commercial conversations regarding renewals and upsells
- Relay customer feedback to technical and product teams
- Create product and industry-related guides and articles
- Gather customer testimonials and feedback intelligently
Work Experience
- 2 - 3 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- SaaS
- Adtech
Benefits
Flexible Working
- Remote work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Didomi and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DIDidomi
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing customer consent and data privacy platform for 250 SMB clients. English and German proficiency essential. Regular travel to meet customers expected.
Requirements
- Regular travel to meet customers
- 2-3 years experience in CSM/Account Management
- Excellent proficiency in English and German
- Very good communication skills
- Knowledge of Adtech or legal background
- Knowledge of other languages is a plus
Tasks
- Nurture a portfolio of approximately 250 small to medium-sized clients
- Drive growth through strategic upselling
- Prevent and minimize customer churn
- Maintain a high Net Promoter Score
- Build daily relationships with users and decision-makers
- Manage commercial conversations regarding renewals and upsells
- Relay customer feedback to technical and product teams
- Create product and industry-related guides and articles
- Gather customer testimonials and feedback intelligently
Work Experience
- 2 - 3 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- SaaS
- Adtech
Benefits
Flexible Working
- Remote work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Didomi and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Didomi
Industry
IT
Description
Didomi provides a platform for managing customer consent and data privacy.
Not a perfect match?
- Moss
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