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HRS Group
16d ago

Customer Success Manager(m/w/x)

Köln
Full-timeOn-siteExperienced

Description

As a Customer Success Manager, you will foster strong relationships with enterprise clients, ensuring their satisfaction and driving growth through upselling and cross-selling. This role involves monitoring account health, conducting business reviews, and collaborating with internal experts to deliver measurable value.

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Requirements

  • •Several years of experience in Customer Success or Account Management for enterprise B2B clients
  • •Proven track record of owning commercial success
  • •Excellent communication, stakeholder management, and presentation skills
  • •Experience coordinating cross-functional teams and managing complex, multi-country accounts
  • •Familiarity with sales and qualification methodologies (e.g., MEDDPICC)
  • •Fluency in German and English; other languages are a plus

Work Experience

approx. 1 - 4 years

Tasks

  • •Build and maintain strong executive relationships
  • •Monitor account health and performance against strategic goals
  • •Proactively identify risks and initiate improvement plans
  • •Conduct Business Reviews and executive briefings
  • •Identify and qualify expansion opportunities using the MEDDPICC framework
  • •Own the end-to-end sales journey for upsell and cross-sell motions
  • •Develop ROI cases and customer benefit analyses
  • •Deliver compelling pitches and executive presentations
  • •Lead and orchestrate internal HRS experts for deal success

Tools & Technologies

MEDDPICC

Languages

German – Business Fluent

English – Business Fluent

Benefits

Bonuses & Incentives

  • •Strong commission plan

Modern Equipment

  • •All necessary work equipment

Other Benefits

  • •Mobility support
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