HRS Group
Customer Success Manager(m/w/x)
Full-timeOn-siteExperienced
Köln
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HRHRS Group
Customer Experience Specialist(m/w/x)
Köln
Full-timeOn-siteExperienced
Nejo AI Summary
Operations leadership for DACH region accounts, supporting technical implementation for holiday rental hosts and travel management companies at a travel tech firm. Customer-facing experience in hospitality or TMC, with a relevant degree, preferred. Annual or multi-year bonus, mobility allowance.
Requirements
- Degree in Tourism, Business Administration or commercial education
- Experience in customer-facing roles, ideally hospitality or TMC
- Autonomous working style
- Self-confident appearance in front of customers
- Structured working and ability to work with data
- High level of self-motivation
- Strong orientation on results
- Ability to prioritize and align with stakeholders
- Excellent communication and solution presentation skills
- Fluency in German and English
Tasks
- Lead operations for assigned DACH region accounts
- Act as the primary contact for customers and travel management companies
- Support technical implementation during the delivery phase
- Manage end-to-end implementation projects for local accounts
- Provide high-quality customer support following global standards
- Identify opportunities to improve operational excellence
- Drive customer satisfaction, retention, and renewal rates
- Implement customers onto the company platform
- Ensure proper setup of products and solutions
- Plan project tasks and steer internal stakeholders
- Manage escalations and resolve complex issues
- Conduct platform trainings for booking and payment portals
- Educate customers on specific product solutions
- Provide data-driven transparency on operational health
- Define and orchestrate action plans for service deviations
- Prioritize actions based on economic impact calculations
- Collaborate with product and procurement departments for solutions
- Identify automation potential to improve working procedures
- Support special projects to standardize global support processes
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Modern Equipment
- Necessary work equipment
Additional Allowances
- Mobility allowance
Bonuses & Incentives
- Annual or multi-year bonus
Startup Environment
- Entrepreneurial-driven environment
- Agile and dynamic team
Other Benefits
- Personal and professional growth
Learning & Development
- Continuous learning and retrospectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HRHRS Group
Customer Experience Specialist(m/w/x)
Köln
Full-timeOn-siteExperienced
Nejo AI Summary
Operations leadership for DACH region accounts, supporting technical implementation for holiday rental hosts and travel management companies at a travel tech firm. Customer-facing experience in hospitality or TMC, with a relevant degree, preferred. Annual or multi-year bonus, mobility allowance.
Requirements
- Degree in Tourism, Business Administration or commercial education
- Experience in customer-facing roles, ideally hospitality or TMC
- Autonomous working style
- Self-confident appearance in front of customers
- Structured working and ability to work with data
- High level of self-motivation
- Strong orientation on results
- Ability to prioritize and align with stakeholders
- Excellent communication and solution presentation skills
- Fluency in German and English
Tasks
- Lead operations for assigned DACH region accounts
- Act as the primary contact for customers and travel management companies
- Support technical implementation during the delivery phase
- Manage end-to-end implementation projects for local accounts
- Provide high-quality customer support following global standards
- Identify opportunities to improve operational excellence
- Drive customer satisfaction, retention, and renewal rates
- Implement customers onto the company platform
- Ensure proper setup of products and solutions
- Plan project tasks and steer internal stakeholders
- Manage escalations and resolve complex issues
- Conduct platform trainings for booking and payment portals
- Educate customers on specific product solutions
- Provide data-driven transparency on operational health
- Define and orchestrate action plans for service deviations
- Prioritize actions based on economic impact calculations
- Collaborate with product and procurement departments for solutions
- Identify automation potential to improve working procedures
- Support special projects to standardize global support processes
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Modern Equipment
- Necessary work equipment
Additional Allowances
- Mobility allowance
Bonuses & Incentives
- Annual or multi-year bonus
Startup Environment
- Entrepreneurial-driven environment
- Agile and dynamic team
Other Benefits
- Personal and professional growth
Learning & Development
- Continuous learning and retrospectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HRS Group
Industry
Hospitality
Description
The company is a travel tech firm that offers an end-to-end holiday rental platform, maximizing rental performance for hosts and property managers.
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