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HRS Group
4mo ago

Enterprise Customer Success Manager(m/w/x)

Köln
Full-timeOn-siteSenior

Description

In this role, you will partner with top-tier corporate customers, driving revenue by aligning HRS solutions with their travel strategies. Your day-to-day responsibilities will include managing client relationships, optimizing travel programs, and collaborating with global teams to ensure exceptional service.

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Requirements

  • Several years of experience in B2B enterprise account management
  • Industry experience in Travel, Procurement, Fintech, SaaS, payments, or similar software-driven sectors
  • Skilled in using structured sales methodologies
  • Strong technical understanding and commercial acumen
  • Advanced analytical skills to interpret customer data
  • Excellent communication, presentation, and negotiation skills
  • Proven stakeholder management and relationship-building capabilities
  • Highly self-motivated and customer-focused
  • Strong organizational skills with a proactive mindset
  • Business fluent in German and English, both spoken and written

Work Experience

5 years

Tasks

  • Drive revenue from enterprise customers
  • Align HRS solutions with customer travel strategies
  • Manage an existing portfolio within a specific industry vertical
  • Leverage structured sales methods to qualify leads
  • Manage sales pipelines and execute targeted cross-sell strategies
  • Expand account value and deepen client relationships
  • Ensure smooth implementation of HRS solutions
  • Lead project rollouts and support contract negotiations
  • Optimize clients’ travel programs using HRS technology
  • Build strong partnerships with key stakeholders
  • Position HRS as a trusted advisor
  • Identify new opportunities for account expansion
  • Track key metrics and customer behavior
  • Provide timely updates to clients and internal teams
  • Act as the main connection between enterprise clients and HRS teams
  • Coordinate with international colleagues for seamless service

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Bonuses & Incentives

  • Annual or multi-year bonus

Modern Equipment

  • Necessary work equipment

Parking & Commuter Benefits

  • Mobility access
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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