DKV Mobility
Customer Service Employee(m/w/x)
Full-time/Part-timeWith HomeofficeEntry Level
Ratingen
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DKDKV Mobility
Customer Service Representative(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Handling phone and email inquiries for a European B2B mobility payment platform. Customer service experience or vocational training required. Flexible working hours, eBike leasing support.
Requirements
- Customer service experience and/or B2B client dealing
- Completed vocational training or career change motivation
- Customer focus
- Friendly and positive communication
- Personal responsibility and team spirit
- Enjoyment of phone conversations
- Hands-on approach
- Friendly phone demeanor
- Solution-oriented problem solving
- Resilience with dissatisfied customers
- Ensuring positive customer experience
- Enjoyment of self-challenge
- Enjoyment of challenging others
- Reaching next level customer service
- Perfect command of German
- English communication with colleagues
Tasks
- Handle customer inquiries over the phone
- Use omnichannel tools, Dynamics, and SAP
- Respond to customer emails
- Identify customer needs
- Utilize upselling and cross-selling opportunities
- Maintain customer focus and integrity
- Solve complex customer inquiries promptly
- Explain products like Toll, Refund, and eMobility
- Support customers throughout the lifecycle
- Work flexible service hours
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Benefits
Healthcare & Fitness
- Company health management
Family Support
- Parent-child offices
- Family-friendly working time models
Company Bike
- eBike leasing support
Flexible Working
- Flexible working hours
- On-site meetings and home office mix
Other Benefits
- Modern learning environment
- Top Employer Germany award
Informal Culture
- Great Place to Work award
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- DKV Mobility
Manager Customer Operations Toll(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - DKV Mobility
Telesales Agent(m/w/x)
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Customer Service Agent:in(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf - LPDE LeasePlan Deutschland GmbH
Sachbearbeitung Kundenbetreuung(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf
DKDKV Mobility
Customer Service Representative(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Handling phone and email inquiries for a European B2B mobility payment platform. Customer service experience or vocational training required. Flexible working hours, eBike leasing support.
Requirements
- Customer service experience and/or B2B client dealing
- Completed vocational training or career change motivation
- Customer focus
- Friendly and positive communication
- Personal responsibility and team spirit
- Enjoyment of phone conversations
- Hands-on approach
- Friendly phone demeanor
- Solution-oriented problem solving
- Resilience with dissatisfied customers
- Ensuring positive customer experience
- Enjoyment of self-challenge
- Enjoyment of challenging others
- Reaching next level customer service
- Perfect command of German
- English communication with colleagues
Tasks
- Handle customer inquiries over the phone
- Use omnichannel tools, Dynamics, and SAP
- Respond to customer emails
- Identify customer needs
- Utilize upselling and cross-selling opportunities
- Maintain customer focus and integrity
- Solve complex customer inquiries promptly
- Explain products like Toll, Refund, and eMobility
- Support customers throughout the lifecycle
- Work flexible service hours
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Benefits
Healthcare & Fitness
- Company health management
Family Support
- Parent-child offices
- Family-friendly working time models
Company Bike
- eBike leasing support
Flexible Working
- Flexible working hours
- On-site meetings and home office mix
Other Benefits
- Modern learning environment
- Top Employer Germany award
Informal Culture
- Great Place to Work award
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKV Mobility
Industry
Transportation
Description
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
Not a perfect match?
- DKV Mobility
Customer Service Employee(m/w/x)
Full-time/Part-timeWith HomeofficeEntry LevelRatingen - DKV Mobility
Manager Customer Operations Toll(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - DKV Mobility
Telesales Agent(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedRatingen - Gottfried Schultz
Customer Service Agent:in(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf - LPDE LeasePlan Deutschland GmbH
Sachbearbeitung Kundenbetreuung(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf