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DKDKV Mobility

Customer Service Employee(m/w/x)

Ratingen
Full-time, Part-timeWith Home Office
Green Job

Handling inbound calls and written inquiries for B2B mobility payment solutions. SAP R3 experience preferred, with strong customer service mindset. Flexible working hours, parent-child offices.

Requirements

  • Excellent MS Office application knowledge
  • Ideal SAP R3 experience
  • Strong service and customer-oriented mindset
  • Open and positive communication style
  • Teamwork skills
  • Strong numerical understanding
  • High level of commitment
  • Business-fluent German skills
  • Good English skills

Tasks

  • Handle telephone and written customer correspondence
  • Increase DKV revenue
  • Advise customers on DKV services
  • Represent DKV as a reliable partner
  • Process new customer applications
  • Handle customer complaints and protests
  • Manage credit and total blocks
  • Order and block DKV identification items
  • Send DKV identification items and onboarding documents
  • Maintain pricing and conditions data
  • Monitor incoming payments
  • Monitor credit limit overruns
  • Prepare and issue quotations

Education

  • Compulsory education

Languages

  • GermanBusiness Fluent
  • EnglishAdvanced

Tools & Technologies

  • MS Office
  • SAP R3

Benefits

Healthcare & Fitness

  • Company health management

Family Support

  • Parent-child offices
  • Family-friendly working time models

Company Bike

  • eBike leasing support

Flexible Working

  • Flexible working hours
  • Home office

Team Events

  • On-site meetings

Other Benefits

  • Modern learning environment
  • Top Employer Germany award

Sustainability Focus

  • Net-zero climate targets

Informal Culture

  • Great Place to Work award
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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