DKV Mobility
Manager Business Coordination Toll(m/w/x)
Full-time/Part-timeWith HomeofficeManagement
Ratingen
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DKDKV Mobility
Manager Customer Operations Toll(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeManagement
Green Job
Nejo AI Summary
Optimizing customer service processes for toll products and coordinating with Shared Service Center Romania. Strong customer and service orientation required. Flexible working hours, eBike leasing support.
Requirements
- Professional experience in customer service and/or care
- Completed commercial vocational training
- Strong customer and service orientation
- Good understanding of processes
- Very good spoken and written German
- Very good spoken and written English
- Confident working with Microsoft Office
Tasks
- Provide operational support for daily customer service
- Process 2nd-level support tickets
- Act as operational interface to Shared Service Center Romania
- Coordinate with Shared Service Center Romania
- Optimize customer service processes for toll products
- Collaborate with external partners on process optimization
- Identify improvements in Complaints Management System
- Contribute new requirements to Complaints Management System
- Create ISO-compliant process documentation
- Update ISO-compliant process documentation
- Create ISO-compliant product documentation
- Update ISO-compliant product documentation
- Keep marketing materials for toll products updated
- Keep sales materials for toll products updated
- Support analyses for toll products and tickets
- Support reports for toll products and tickets
- Assist in testing new functionalities in MS Dynamics
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft Office
Benefits
Healthcare & Fitness
- Company health management
Family Support
- Parent-child offices
- Family-friendly working time models
Company Bike
- eBike leasing support
Flexible Working
- Flexible working hours
- Home office
Team Events
- On-site meetings
Learning & Development
- Learning environment
Sustainability Focus
- Climate targets
Other Benefits
- Top Employer Germany
- Great Place to Work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- DKV Mobility
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Sachbearbeitung Kundenbetreuung(m/w/x)
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Teammanager Payment Processing(m/w/x)
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Head of eCommerce Customer Operations(m/w/x)
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DKDKV Mobility
Manager Customer Operations Toll(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeManagement
Green Job
Nejo AI Summary
Optimizing customer service processes for toll products and coordinating with Shared Service Center Romania. Strong customer and service orientation required. Flexible working hours, eBike leasing support.
Requirements
- Professional experience in customer service and/or care
- Completed commercial vocational training
- Strong customer and service orientation
- Good understanding of processes
- Very good spoken and written German
- Very good spoken and written English
- Confident working with Microsoft Office
Tasks
- Provide operational support for daily customer service
- Process 2nd-level support tickets
- Act as operational interface to Shared Service Center Romania
- Coordinate with Shared Service Center Romania
- Optimize customer service processes for toll products
- Collaborate with external partners on process optimization
- Identify improvements in Complaints Management System
- Contribute new requirements to Complaints Management System
- Create ISO-compliant process documentation
- Update ISO-compliant process documentation
- Create ISO-compliant product documentation
- Update ISO-compliant product documentation
- Keep marketing materials for toll products updated
- Keep sales materials for toll products updated
- Support analyses for toll products and tickets
- Support reports for toll products and tickets
- Assist in testing new functionalities in MS Dynamics
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft Office
Benefits
Healthcare & Fitness
- Company health management
Family Support
- Parent-child offices
- Family-friendly working time models
Company Bike
- eBike leasing support
Flexible Working
- Flexible working hours
- Home office
Team Events
- On-site meetings
Learning & Development
- Learning environment
Sustainability Focus
- Climate targets
Other Benefits
- Top Employer Germany
- Great Place to Work
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKV Mobility
Industry
Transportation
Description
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
Not a perfect match?
- DKV Mobility
Manager Business Coordination Toll(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - DKV Mobility
(Senior) Technical Partner Manager(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedRatingen - LPDE LeasePlan Deutschland GmbH
Sachbearbeitung Kundenbetreuung(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf - DKV Mobility
Teammanager Payment Processing(m/w/x)
Full-time/Part-timeWith HomeofficeSeniorRatingen - DKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen