Description

In this role, you will cultivate strong relationships with multinational clients, guiding them through their journey with SAP Concur while focusing on retention and revenue growth. Your expertise will help clients achieve their strategic goals in a dynamic, client-centric environment.

Requirements

• •Fluency in German and English
• •5+ years of professional experience in Account Management, Customer Success, or similar fields, preferably in SaaS or Travel & Expense Management
• •Proven track record of exceeding customer retention and revenue growth targets in a senior role
• •Strong ability to lead and influence client engagements, including executive-level interactions
• •Strategic thinker with the ability to ask thought-provoking, business-impacting questions
• •Skilled in managing complex, cross-functional relationships and portfolios with multiple stakeholders
• •Highly organized, adept at handling multiple priorities, and maintaining attention to detail
• •Adaptable to change and thrives in fast-paced, entrepreneurial environments
• •Willingness to travel within the DACH region to build and maintain strong client relationships
• •Advanced understanding of SaaS solutions, with experience in SAP Concur products being a significant advantage

Tasks

• •Build and execute a strategic territory plan
• •Engage clients throughout their lifecycle
• •Ensure portfolio excellence through risk forecasting
• •Develop and maintain executive-level relationships
• •Prepare and deliver data-driven client business reviews
• •Achieve retention and revenue growth targets
• •Act as a trusted advisor with industry expertise
• •Collaborate with Sales teams to identify growth opportunities
• •Lead process improvement initiatives
• •Participate in advanced training and professional development

Tools & Technologies

Benefits