Mendix
Enterprise Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, Köln, Frankfurt am Main, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart
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PRPROS Germany GmbH
Senior Customer Success Manager(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
AI/ML
Data Science
Nejo AI Summary
Driving strategic relationships and C-level EBRs for enterprise accounts at AI-powered selling optimization provider. Exceptional executive presence and strategic business acumen essential. Maximizing customer value with AI-powered selling optimization tools.
Requirements
- Proven leadership experience in Customer Success, Professional Services, or Sales
- Management of complex enterprise accounts and executive relationships
- Strategic thinking and strong business acumen
- Ability to align customer needs with PROS solutions
- Exceptional executive presence
- Exceptional communication skills
- Ability to engage C-suite and senior stakeholders
- Bachelor’s degree in business, computer science, engineering, math, or revenue management
- MBA preferred
- Results-driven and highly organized
- Track record of meeting/exceeding retention, expansion, and customer satisfaction goals
- Strong problem-solving skills
- Strong negotiation skills
- Ability to manage escalations and complex customer scenarios proactively
- Proactive and self-sufficient
- Comfort working independently
- Strong internal collaboration fostering
- Process-oriented and committed to continuous improvement
- Experience driving efficiency in customer success operations
- Willingness to travel up to 50% (domestic and international)
- Fluent English
- Fluent German
- Ability to use AI tools for efficiency and creativity
- Application of AI tools to automate tasks, generate insights, or improve decision-making
- Curiosity and openness to new technologies
- Regular exploration of AI-driven solutions
- Growth mindset
- Experimentation with AI capabilities (content generation to predictive analytics)
- AI Literacy: solid understanding of core AI concepts, terminology, and practical applications
- Effective leveraging of AI tools for productivity, insights, and decision-making
- Adherence to ethical standards and best practices in AI
- Prompt Engineering skills
- Skill in crafting clear, structured, and effective prompts
- Understanding of Agentic AI and autonomous agents
- Ability to build, utilize, or manage agentic AI systems
- Ability to integrate agentic AI systems into business processes
- Ownership
- Innovation
- Care
Tasks
- Manage strategic enterprise account relationships
- Serve as primary contact and trusted advisor
- Develop and execute strategic success plans
- Outline success factors, KPIs, and risks
- Provide tailored recommendations to customers
- Lead high-impact Executive Business Reviews
- Engage C-level and senior stakeholders
- Drive business outcomes and expansion
- Advocate for customers internally
- Proactively manage customer escalations
- Ensure seamless cross-team collaboration
- Resolve issues and enhance satisfaction
- Monitor and drive product adoption
- Ensure full value realization for customers
- Identify growth and optimization opportunities
- Develop account expansion strategies
- Identify upsell and cross-sell opportunities
- Collaborate with Sales for revenue growth
- Drive long-term customer success
- Establish deep executive sponsor relationships
- Position PROS as a strategic partner
- Educate customers on best practices
- Guide on self-service tools and releases
- Ensure continuous success and engagement
- Maintain deep product and service understanding
- Act as a thought leader and expert
- Advise customers effectively
- Oversee commercial customer aspects
- Manage contract renewals and invoicing
- Handle accounts receivable
- Ensure smooth business operations
- Lead cross-functional team collaboration
- Drive customer satisfaction and advocacy
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- PROS solutions
- AI tools
- Agentic AI systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of PROS Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PRPROS Germany GmbH
Senior Customer Success Manager(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
AI/ML
Data Science
Nejo AI Summary
Driving strategic relationships and C-level EBRs for enterprise accounts at AI-powered selling optimization provider. Exceptional executive presence and strategic business acumen essential. Maximizing customer value with AI-powered selling optimization tools.
Requirements
- Proven leadership experience in Customer Success, Professional Services, or Sales
- Management of complex enterprise accounts and executive relationships
- Strategic thinking and strong business acumen
- Ability to align customer needs with PROS solutions
- Exceptional executive presence
- Exceptional communication skills
- Ability to engage C-suite and senior stakeholders
- Bachelor’s degree in business, computer science, engineering, math, or revenue management
- MBA preferred
- Results-driven and highly organized
- Track record of meeting/exceeding retention, expansion, and customer satisfaction goals
- Strong problem-solving skills
- Strong negotiation skills
- Ability to manage escalations and complex customer scenarios proactively
- Proactive and self-sufficient
- Comfort working independently
- Strong internal collaboration fostering
- Process-oriented and committed to continuous improvement
- Experience driving efficiency in customer success operations
- Willingness to travel up to 50% (domestic and international)
- Fluent English
- Fluent German
- Ability to use AI tools for efficiency and creativity
- Application of AI tools to automate tasks, generate insights, or improve decision-making
- Curiosity and openness to new technologies
- Regular exploration of AI-driven solutions
- Growth mindset
- Experimentation with AI capabilities (content generation to predictive analytics)
- AI Literacy: solid understanding of core AI concepts, terminology, and practical applications
- Effective leveraging of AI tools for productivity, insights, and decision-making
- Adherence to ethical standards and best practices in AI
- Prompt Engineering skills
- Skill in crafting clear, structured, and effective prompts
- Understanding of Agentic AI and autonomous agents
- Ability to build, utilize, or manage agentic AI systems
- Ability to integrate agentic AI systems into business processes
- Ownership
- Innovation
- Care
Tasks
- Manage strategic enterprise account relationships
- Serve as primary contact and trusted advisor
- Develop and execute strategic success plans
- Outline success factors, KPIs, and risks
- Provide tailored recommendations to customers
- Lead high-impact Executive Business Reviews
- Engage C-level and senior stakeholders
- Drive business outcomes and expansion
- Advocate for customers internally
- Proactively manage customer escalations
- Ensure seamless cross-team collaboration
- Resolve issues and enhance satisfaction
- Monitor and drive product adoption
- Ensure full value realization for customers
- Identify growth and optimization opportunities
- Develop account expansion strategies
- Identify upsell and cross-sell opportunities
- Collaborate with Sales for revenue growth
- Drive long-term customer success
- Establish deep executive sponsor relationships
- Position PROS as a strategic partner
- Educate customers on best practices
- Guide on self-service tools and releases
- Ensure continuous success and engagement
- Maintain deep product and service understanding
- Act as a thought leader and expert
- Advise customers effectively
- Oversee commercial customer aspects
- Manage contract renewals and invoicing
- Handle accounts receivable
- Ensure smooth business operations
- Lead cross-functional team collaboration
- Drive customer satisfaction and advocacy
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- PROS solutions
- AI tools
- Agentic AI systems
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of PROS Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
PROS Germany GmbH
Industry
IT
Description
The company powers modern commerce with dynamic pricing science and has over 30 years of proven success.
Not a perfect match?
- Mendix
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