Cision
Customer Success Manager - GERMAN speaking(m/w/x)
Full-timeWith HomeofficeExperienced
Frankfurt am Main
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CICision
Customer Success Director - GERMAN speaking(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeManagement
Nejo AI Summary
Guiding adoption of PR/marketing tech for German-speaking global enterprise clients, ensuring maximum value. Proven track record in Customer Success with global enterprise clients required. Capital-forming benefits, commuter card subsidy.
Requirements
- Prior experience as Senior Customer Success Manager/Director, Account Manager/Director, or similar role
- Proven track record in Customer Success environment
- Ability to build executive-level relationships
- Experience developing and executing strategic account plans
- Experience with global enterprise clients
- Ability to drive value from SaaS product suite
- Fluency in German and English (minimum C1 level)
- Excellent written and verbal communication, attention to detail, analytical thinking
- Experience with digital marketing or social media solutions in SaaS
- Proactive approach to work, ability to operate autonomously
Tasks
- Manage strategic customer relationships
- Drive strategic customer retention
- Establish trusted advisor relationships
- Ensure clients maximize product value
- Guide client technology adoption
- Help clients achieve business objectives
- Build strong stakeholder relationships
- Develop Cision champions and sponsors
- Document client feedback and requests
- Advocate internally for client needs
- Partner on client strategic planning
- Establish client goals and KPIs
- Support clients in achieving objectives
- Conduct account analysis and planning
- Identify and mitigate customer risks
- Identify opportunities for account growth
- Foster customer advocacy
- Identify co-marketing opportunities
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Hybrid working options
- Option to work from abroad
Other Benefits
- Capital-forming benefits
- Exposure to international media landscape
Retirement Plans
- Pension scheme
Public Transport Subsidies
- Commuter card subsidy
Healthcare & Fitness
- EGYM Wellpass subsidy
- Access to fitness and wellness options
Learning & Development
- Professional development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Cision and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CICision
Customer Success Director - GERMAN speaking(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeManagement
Nejo AI Summary
Guiding adoption of PR/marketing tech for German-speaking global enterprise clients, ensuring maximum value. Proven track record in Customer Success with global enterprise clients required. Capital-forming benefits, commuter card subsidy.
Requirements
- Prior experience as Senior Customer Success Manager/Director, Account Manager/Director, or similar role
- Proven track record in Customer Success environment
- Ability to build executive-level relationships
- Experience developing and executing strategic account plans
- Experience with global enterprise clients
- Ability to drive value from SaaS product suite
- Fluency in German and English (minimum C1 level)
- Excellent written and verbal communication, attention to detail, analytical thinking
- Experience with digital marketing or social media solutions in SaaS
- Proactive approach to work, ability to operate autonomously
Tasks
- Manage strategic customer relationships
- Drive strategic customer retention
- Establish trusted advisor relationships
- Ensure clients maximize product value
- Guide client technology adoption
- Help clients achieve business objectives
- Build strong stakeholder relationships
- Develop Cision champions and sponsors
- Document client feedback and requests
- Advocate internally for client needs
- Partner on client strategic planning
- Establish client goals and KPIs
- Support clients in achieving objectives
- Conduct account analysis and planning
- Identify and mitigate customer risks
- Identify opportunities for account growth
- Foster customer advocacy
- Identify co-marketing opportunities
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flexible working hours
- Hybrid working options
- Option to work from abroad
Other Benefits
- Capital-forming benefits
- Exposure to international media landscape
Retirement Plans
- Pension scheme
Public Transport Subsidies
- Commuter card subsidy
Healthcare & Fitness
- EGYM Wellpass subsidy
- Access to fitness and wellness options
Learning & Development
- Professional development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Cision and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Cision
Industry
Marketing
Description
Das Unternehmen fördert Neugier, Zusammenarbeit und Innovation und gestaltet die Zukunft der Kommunikation.
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