Philips
Customer Service Support Officer(m/w/x)
Full-timeOn-siteExperienced
Horgen
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PHPhilips
Customer Service Support Officer(m/w/x)
Horgen
Full-timeOn-siteExperienced
Nejo AI Summary
Handling service incidents, coordinating technicians, and providing digital support for customers in French and Italian at global health solutions provider. Excellent French communication skills and commercial customer service experience required; Salesforce/Servicemax or SAP proficiency preferred. Structured collaboration with service technicians and managers.
Requirements
- Excellent written and spoken communication skills in French
- Good understanding of German or English for internal communication
- Solid commercial background and hands-on experience in customer service
- Proficiency in MS Office, ideally in Salesforce/Servicemax or SAP
- Independent, structured, and customer-oriented approach
- High level of flexibility, commitment, and hands-on mentality
- Conscientious, responsible, and team-oriented working style
- 20% travel activity within Switzerland or on-site presence at Philips location
Tasks
- Receive and process service incident reports
- Coordinate with service technicians
- Provide telephone and digital support to customers in French
- Assist customers in Italian as needed
- Collaborate with service managers and the contracts department
- Invoice and book service orders
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- French – Native
- German – Business Fluent
- English – Business Fluent
- Italian – Basic
Tools & Technologies
- MS Office
- Salesforce
- Servicemax
- SAP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PHPhilips
Customer Service Support Officer(m/w/x)
Horgen
Full-timeOn-siteExperienced
Nejo AI Summary
Handling service incidents, coordinating technicians, and providing digital support for customers in French and Italian at global health solutions provider. Excellent French communication skills and commercial customer service experience required; Salesforce/Servicemax or SAP proficiency preferred. Structured collaboration with service technicians and managers.
Requirements
- Excellent written and spoken communication skills in French
- Good understanding of German or English for internal communication
- Solid commercial background and hands-on experience in customer service
- Proficiency in MS Office, ideally in Salesforce/Servicemax or SAP
- Independent, structured, and customer-oriented approach
- High level of flexibility, commitment, and hands-on mentality
- Conscientious, responsible, and team-oriented working style
- 20% travel activity within Switzerland or on-site presence at Philips location
Tasks
- Receive and process service incident reports
- Coordinate with service technicians
- Provide telephone and digital support to customers in French
- Assist customers in Italian as needed
- Collaborate with service managers and the contracts department
- Invoice and book service orders
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- French – Native
- German – Business Fluent
- English – Business Fluent
- Italian – Basic
Tools & Technologies
- MS Office
- Salesforce
- Servicemax
- SAP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Philips
Industry
Healthcare
Description
Das Unternehmen trägt durch innovative Lösungen zur Verbesserung der Lebensqualität von 3 Milliarden Menschen bei.
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