Philips
Customer Service Support Officer(m/w/x)
Full-timeOn-siteExperienced
Horgen
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PH
PhilipsCustomer Service Support Officer(m/w/x)
Horgen
Full-timeOn-siteExperienced
Description
In this role, you will manage service incident reports and coordinate technicians while delivering exceptional support to customers in French and Italian. Your efforts will be vital in ensuring customer satisfaction and smooth operations.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Excellent written and spoken communication skills in French
- •Good understanding of German or English for internal communication
- •Solid commercial background and hands-on experience in customer service
- •Proficiency in MS Office, ideally in Salesforce/Servicemax or SAP
- •Independent, structured, and customer-oriented approach
- •High level of flexibility, commitment, and hands-on mentality
- •Conscientious, responsible, and team-oriented working style
- •20% travel activity within Switzerland or on-site presence at Philips location
Work Experience
approx. 1 - 4 years
Tasks
- •Receive and process service incident reports
- •Coordinate with service technicians
- •Provide telephone and digital support to customers in French
- •Assist customers in Italian as needed
- •Collaborate with service managers and the contracts department
- •Invoice and book service orders
Tools & Technologies
MS OfficeSalesforceServicemaxSAP
Languages
French – Native
German – Business Fluent
English – Business Fluent
Italian – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PH
PhilipsCustomer Service Support Officer(m/w/x)
Horgen
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will manage service incident reports and coordinate technicians while delivering exceptional support to customers in French and Italian. Your efforts will be vital in ensuring customer satisfaction and smooth operations.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Excellent written and spoken communication skills in French
- •Good understanding of German or English for internal communication
- •Solid commercial background and hands-on experience in customer service
- •Proficiency in MS Office, ideally in Salesforce/Servicemax or SAP
- •Independent, structured, and customer-oriented approach
- •High level of flexibility, commitment, and hands-on mentality
- •Conscientious, responsible, and team-oriented working style
- •20% travel activity within Switzerland or on-site presence at Philips location
Work Experience
approx. 1 - 4 years
Tasks
- •Receive and process service incident reports
- •Coordinate with service technicians
- •Provide telephone and digital support to customers in French
- •Assist customers in Italian as needed
- •Collaborate with service managers and the contracts department
- •Invoice and book service orders
Tools & Technologies
MS OfficeSalesforceServicemaxSAP
Languages
French – Native
German – Business Fluent
English – Business Fluent
Italian – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Philips
Industry
Healthcare
Description
Das Unternehmen trägt durch innovative Lösungen zur Verbesserung der Lebensqualität von 3 Milliarden Menschen bei.
Not a perfect match?
- Philips
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