Philips
Customer Service Support Officer(m/w/x)
Full-timeOn-siteExperienced
Horgen
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PHPhilips
Customer Service Support Officer(m/w/x)
Horgen
Full-timeOn-siteExperienced
Nejo AI Summary
Incident report processing and multilingual customer assistance at health technology company improving global healthcare access. Excellent French communication and German/Italian proficiency required; commercial customer service background essential. Cross-departmental collaboration with service and contracts teams.
Requirements
- Excellent communication skills in French
- Proficiency in Italian and German
- Proficiency in English is a plus
- Solid commercial background in customer service
- Proficiency with MS Office and SAP
- Ideally proficiency with Salesforce/Servicemax
- Independent and structured approach
- Customer-oriented approach
- High level of flexibility and commitment
- Hands-on mentality
- Conscientious and responsible working style
- Team-oriented working style
- Willingness to travel up to 20%
Tasks
- Receive and process incident reports.
- Forward reports to appropriate service engineers.
- Provide telephone and digital assistance to customers.
- Support customers in German, French, and English.
- Collaborate with service managers and contracts department.
- Invoice and book service orders.
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- French – Native
- Italian – Business Fluent
- German – Business Fluent
- English – Basic
Tools & Technologies
- MS Office
- SAP
- Salesforce
- Servicemax
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PHPhilips
Customer Service Support Officer(m/w/x)
Horgen
Full-timeOn-siteExperienced
Nejo AI Summary
Incident report processing and multilingual customer assistance at health technology company improving global healthcare access. Excellent French communication and German/Italian proficiency required; commercial customer service background essential. Cross-departmental collaboration with service and contracts teams.
Requirements
- Excellent communication skills in French
- Proficiency in Italian and German
- Proficiency in English is a plus
- Solid commercial background in customer service
- Proficiency with MS Office and SAP
- Ideally proficiency with Salesforce/Servicemax
- Independent and structured approach
- Customer-oriented approach
- High level of flexibility and commitment
- Hands-on mentality
- Conscientious and responsible working style
- Team-oriented working style
- Willingness to travel up to 20%
Tasks
- Receive and process incident reports.
- Forward reports to appropriate service engineers.
- Provide telephone and digital assistance to customers.
- Support customers in German, French, and English.
- Collaborate with service managers and contracts department.
- Invoice and book service orders.
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- French – Native
- Italian – Business Fluent
- German – Business Fluent
- English – Basic
Tools & Technologies
- MS Office
- SAP
- Salesforce
- Servicemax
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Philips
Industry
Healthcare
Description
Philips is a health technology company focused on improving global healthcare access. It aims to ensure everyone everywhere receives the quality healthcare they deserve.
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