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PH
Philips
4mo ago

Customer Service Support Officer(m/w/x)

Horgen
Full-timeOn-siteExperienced

Description

You assist customers through various communication channels, manage incident reports, and collaborate with service teams to ensure efficient processing of service orders.

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Requirements

  • •Excellent communication skills in French
  • •Proficiency in Italian and German
  • •Proficiency in English is a plus
  • •Solid commercial background in customer service
  • •Proficiency with MS Office and SAP
  • •Ideally proficiency with Salesforce/Servicemax
  • •Independent and structured approach
  • •Customer-oriented approach
  • •High level of flexibility and commitment
  • •Hands-on mentality
  • •Conscientious and responsible working style
  • •Team-oriented working style
  • •Willingness to travel up to 20%

Work Experience

approx. 1 - 4 years

Tasks

  • •Receive and process incident reports.
  • •Forward reports to appropriate service engineers.
  • •Provide telephone and digital assistance to customers.
  • •Support customers in German, French, and English.
  • •Collaborate with service managers and contracts department.
  • •Invoice and book service orders.

Tools & Technologies

MS OfficeSAPSalesforceServicemax

Languages

German – Business Fluent

English – Basic

Italian – Business Fluent

French – Native

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