Camunda
Manager, Customer Success(m/w/x)
VollzeitRemoteSenior
ab USD 277.500 / Jahr
Wien
Neuer Job?Nejo!
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ECecosio
Team Lead Customer Success Management(m/w/x)
Wien, München
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Leading a 4-person CSM team for B2B integration, EDI, and e-invoicing services. 2+ years leading a Customer Success team in SaaS, with native German and English fluency required. Annual personal development budget and home office allowance.
Anforderungen
- 2+ years leading Customer Success or Strategic Account Management team (ideally SaaS)
- Strong track record driving KPIs (GRR, expansion revenue)
- Proactive Customer Success value-driver mindset
- Ability to develop ideas for customer satisfaction and product usage
- Native-level or professional fluency in German and English
- Proficiency in CRM tools and data analysis
- Experience/familiarity with EDI, E-Invoicing, global supply chain, or technical B2B SaaS
- Experience managing/coaching teams across geographic regions
- Experience scaling CSM department during rapid growth
Aufgaben
- Lead and develop a team of 4 CSMs
- Steer team activities using data-driven insights
- Align team performance with global growth targets
- Own Gross Revenue Retention (GRR)
- Identify cross-selling and up-selling potentials
- Hand over potentials to Account Management
- Collaborate with Account Management Team Lead
- Bridge client needs with technical delivery teams
- Iterate on processes to increase product adoption
- Design workflows to decrease churn risk
- Conduct strategic client check-ins and business reviews
- Manage high-level client escalations
- Maintain account health oversight using dashboard analytics
- Proactively guide team focus with monitoring tools
Berufserfahrung
2 Jahre
Ausbildung
Bachelor-AbschlussODERMaster-Abschluss
Sprachen
Deutsch – verhandlungssicherEnglisch – verhandlungssicher
Tools & Technologien
CRM toolsEDI standardsE-InvoicingSaaS
Benefits
Flexibles Arbeiten
- •Flexible working hours
Sonstige Zulagen
- •Annual personal development budget
- •Home office allowance
Team Events & Ausflüge
- •Regular events and trips
Mentale Gesundheitsförderung
- •Wellbeing support
- •Mental health resources
- •Employee assistance programs
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ecosio erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- PlanRadar GmbH
Team Lead Customer Success DACH (Enterprise/Mid-Market)(m/w/x)
Vollzeitmit HomeofficeManagementab 63.000 / JahrWien - Pineapple Recruiting GmbH
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorab 60.000 / JahrWien - plancraft
Customer Success Manager Austria(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWien - HORNBACH Baumarkt AG
Teamleiter Kundenservice / After Sales 2nd & 3rd Level(m/w/x)
Vollzeitmit HomeofficeManagementWiener Neudorf
ECecosio
Team Lead Customer Success Management(m/w/x)
Wien, München
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Leading a 4-person CSM team for B2B integration, EDI, and e-invoicing services. 2+ years leading a Customer Success team in SaaS, with native German and English fluency required. Annual personal development budget and home office allowance.
Anforderungen
- 2+ years leading Customer Success or Strategic Account Management team (ideally SaaS)
- Strong track record driving KPIs (GRR, expansion revenue)
- Proactive Customer Success value-driver mindset
- Ability to develop ideas for customer satisfaction and product usage
- Native-level or professional fluency in German and English
- Proficiency in CRM tools and data analysis
- Experience/familiarity with EDI, E-Invoicing, global supply chain, or technical B2B SaaS
- Experience managing/coaching teams across geographic regions
- Experience scaling CSM department during rapid growth
Aufgaben
- Lead and develop a team of 4 CSMs
- Steer team activities using data-driven insights
- Align team performance with global growth targets
- Own Gross Revenue Retention (GRR)
- Identify cross-selling and up-selling potentials
- Hand over potentials to Account Management
- Collaborate with Account Management Team Lead
- Bridge client needs with technical delivery teams
- Iterate on processes to increase product adoption
- Design workflows to decrease churn risk
- Conduct strategic client check-ins and business reviews
- Manage high-level client escalations
- Maintain account health oversight using dashboard analytics
- Proactively guide team focus with monitoring tools
Berufserfahrung
2 Jahre
Ausbildung
Bachelor-AbschlussODERMaster-Abschluss
Sprachen
Deutsch – verhandlungssicherEnglisch – verhandlungssicher
Tools & Technologien
CRM toolsEDI standardsE-InvoicingSaaS
Benefits
Flexibles Arbeiten
- •Flexible working hours
Sonstige Zulagen
- •Annual personal development budget
- •Home office allowance
Team Events & Ausflüge
- •Regular events and trips
Mentale Gesundheitsförderung
- •Wellbeing support
- •Mental health resources
- •Employee assistance programs
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ecosio erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
ecosio
Branche
IT
Beschreibung
The company is a leading provider of B2B integration, specializing in electronic data interchange (EDI), Web EDI, and e-invoicing.
Noch nicht perfekt?
- Camunda
Manager, Customer Success(m/w/x)
VollzeitRemoteSeniorab USD 277.500 / JahrWien - PlanRadar GmbH
Team Lead Customer Success DACH (Enterprise/Mid-Market)(m/w/x)
Vollzeitmit HomeofficeManagementab 63.000 / JahrWien - Pineapple Recruiting GmbH
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorab 60.000 / JahrWien - plancraft
Customer Success Manager Austria(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWien - HORNBACH Baumarkt AG
Teamleiter Kundenservice / After Sales 2nd & 3rd Level(m/w/x)
Vollzeitmit HomeofficeManagementWiener Neudorf