Manager, Customer Success(m/w/x)

Beschreibung

In this role, you will lead a dedicated team of Customer Success Managers, focusing on enhancing customer retention and growth. Your day-to-day responsibilities will involve strategic planning, collaboration with various departments, and fostering a culture of continuous improvement.

Anforderungen

• •2+ years of experience in team leadership or people management
• •6+ years in Customer Success or Strategic Account Management
• •High operational rigor and attention to data quality, processes, and systems
• •Experience driving 120+ NRR at a programmatic level
• •Familiarity with success planning, value realization, and maturity assessment frameworks
• •Strong coaching and mentorship skills
• •Executive presence and experience influencing cross-functional leaders
• •Experience using Gainsight, Salesforce, and other CS/CRM tooling
• •German and English business fluent
• •Domain expertise in automation, orchestration, digital transformation, or adjacent fields
• •Expertise in our top verticals

Aufgaben

• •Lead and coach a regional team of Customer Success Managers
• •Foster a culture of curiosity, ownership, and measurable impact
• •Drive customer retention and growth through structured success planning
• •Ensure value realization and proactive risk management
• •Partner with Sales, Product, and Technical Account Management
• •Create seamless, value-driven customer journeys
• •Translate business insights into coaching opportunities
• •Implement operational improvements across the CS organization
• •Model collaboration, transparency, and continuous improvement

Tools & Technologien

Benefits