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Manager, Customer Success(m/w/x)
Leading a regional team for enterprise agentic automation, driving customer retention and growth. Experience driving 120%+ NRR at programmatic level required. Equity via Virtual Stock Option Plan, home office budget.
Anforderungen
- 2+ years of experience in team leadership or people management
- 6+ years in Customer Success or Strategic Account Management
- High operational rigor and attention to data quality, processes, and systems
- Experience driving 120+ NRR at a programmatic level
- Familiarity with success planning, value realization, and maturity assessment frameworks
- Strong coaching and mentorship skills
- Executive presence and experience influencing cross-functional leaders
- Experience using Gainsight, Salesforce, and other CS/CRM tooling
- German and English business fluent
- Domain expertise in automation, orchestration, digital transformation, or adjacent fields
- Expertise in our top verticals
Aufgaben
- Lead and coach a regional team of Customer Success Managers
- Foster a culture of curiosity, ownership, and measurable impact
- Drive customer retention and growth through structured success planning
- Ensure value realization and proactive risk management
- Partner with Sales, Product, and Technical Account Management
- Create seamless, value-driven customer journeys
- Translate business insights into coaching opportunities
- Implement operational improvements across the CS organization
- Model collaboration, transparency, and continuous improvement
Berufserfahrung
- 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Gainsight
- Salesforce
Benefits
Attraktive Vergütung
- Equity through Virtual Stock Option Plan
Sonstige Zulagen
- Home office budget
- Camundi Connection Budgets
Startup-Atmosphäre
- Co-working space support
Workation & Sabbatical
- Flexible time off
Team Events & Ausflüge
- Annual Kickoff events
- Team offsites
Gesundheits- & Fitnessangebote
- Locally tailored healthcare
- Annual fitness reimbursement
Mentale Gesundheitsförderung
- Global mental wellbeing support
Betriebliche Altersvorsorge
- Retirement and pension plans
Sonstige Vorteile
- Life and disability insurance
Weiterbildungsangebote
- Self-driven learning budget
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Manager, Customer Success(m/w/x)
Leading a regional team for enterprise agentic automation, driving customer retention and growth. Experience driving 120%+ NRR at programmatic level required. Equity via Virtual Stock Option Plan, home office budget.
Anforderungen
- 2+ years of experience in team leadership or people management
- 6+ years in Customer Success or Strategic Account Management
- High operational rigor and attention to data quality, processes, and systems
- Experience driving 120+ NRR at a programmatic level
- Familiarity with success planning, value realization, and maturity assessment frameworks
- Strong coaching and mentorship skills
- Executive presence and experience influencing cross-functional leaders
- Experience using Gainsight, Salesforce, and other CS/CRM tooling
- German and English business fluent
- Domain expertise in automation, orchestration, digital transformation, or adjacent fields
- Expertise in our top verticals
Aufgaben
- Lead and coach a regional team of Customer Success Managers
- Foster a culture of curiosity, ownership, and measurable impact
- Drive customer retention and growth through structured success planning
- Ensure value realization and proactive risk management
- Partner with Sales, Product, and Technical Account Management
- Create seamless, value-driven customer journeys
- Translate business insights into coaching opportunities
- Implement operational improvements across the CS organization
- Model collaboration, transparency, and continuous improvement
Berufserfahrung
- 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Gainsight
- Salesforce
Benefits
Attraktive Vergütung
- Equity through Virtual Stock Option Plan
Sonstige Zulagen
- Home office budget
- Camundi Connection Budgets
Startup-Atmosphäre
- Co-working space support
Workation & Sabbatical
- Flexible time off
Team Events & Ausflüge
- Annual Kickoff events
- Team offsites
Gesundheits- & Fitnessangebote
- Locally tailored healthcare
- Annual fitness reimbursement
Mentale Gesundheitsförderung
- Global mental wellbeing support
Betriebliche Altersvorsorge
- Retirement and pension plans
Sonstige Vorteile
- Life and disability insurance
Weiterbildungsangebote
- Self-driven learning budget
Über das Unternehmen
Camunda
Branche
IT
Beschreibung
The company is a leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems.
Noch nicht perfekt?
- PlanRadar GmbH
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Vollzeitmit HomeofficeSeniorWienab 60.000 / Jahr - weCreate Data GmbH
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Vollzeitmit HomeofficeSeniorHamburg, Wien - BE-terna
Head of Account Management & Strategic Growth(m/w/x)
Vollzeitmit HomeofficeSeniorLeipzig, Innsbruck, Vereinigte Staaten von Amerika, Wien