Camunda
Manager, Customer Success(m/w/x)
VollzeitRemoteSenior
Wien
Neuer Job?Nejo!
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ECecosio
Team Lead Customer Success Management(m/w/x)
Wien, München
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Leading a 4-person team for B2B integration and e-invoicing solutions, driving GRR with data insights. 2+ years leading a SaaS Customer Success team, German/English fluency essential. Annual personal development budget, home office allowance, workations.
Anforderungen
- 2+ years leading Customer Success or Strategic Account Management team, ideally SaaS
- Strong track record driving KPIs (GRR, expansion revenue)
- Proactive Customer Success value-driver mindset
- Ability to develop and implement ideas for customer satisfaction and product usage
- Native or professional fluency in German and English
- Proficiency in CRM tools and data analysis
- Experience/familiarity with EDI standards, E-Invoicing, global supply chain, or understanding technical B2B SaaS solutions
- Experience managing/coaching multi-regional teams (DACH, International)
- Experience scaling CSM department during rapid growth
Aufgaben
- Lead and develop a team of 4 CSMs
- Steer team activities using data insights
- Align team performance with global growth targets
- Own Gross Revenue Retention (GRR)
- Identify cross-selling and up-selling opportunities
- Hand over opportunities to Account Management
- Collaborate with Account Management Team Lead
- Bridge client needs with technical delivery teams
- Iterate processes to increase product adoption
- Design workflows to decrease churn risk
- Conduct strategic client check-ins
- Conduct client business reviews
- Manage high-level escalations
- Maintain account health using analytics and tools
- Guide team focus proactively
Berufserfahrung
- 2 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SaaS
- CRM
- EDI
- E-Invoicing
- B2B SaaS
Benefits
Flexibles Arbeiten
- Flexible working hours
Sonstige Zulagen
- Annual personal development budget
- Home office allowance
Team Events & Ausflüge
- Regular events and trips
Workation & Sabbatical
- Workations
Mentale Gesundheitsförderung
- Wellbeing support
- Mental health resources
- Employee assistance programs
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ecosio erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- PlanRadar GmbH
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Vollzeitmit HomeofficeSeniorWienab 60.000 / Jahr - Time for Nature GmbH
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Vollzeitmit HomeofficeSeniorWienab 56.000 / Jahr - HORNBACH Baumarkt AG
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ECecosio
Team Lead Customer Success Management(m/w/x)
Wien, München
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Leading a 4-person team for B2B integration and e-invoicing solutions, driving GRR with data insights. 2+ years leading a SaaS Customer Success team, German/English fluency essential. Annual personal development budget, home office allowance, workations.
Anforderungen
- 2+ years leading Customer Success or Strategic Account Management team, ideally SaaS
- Strong track record driving KPIs (GRR, expansion revenue)
- Proactive Customer Success value-driver mindset
- Ability to develop and implement ideas for customer satisfaction and product usage
- Native or professional fluency in German and English
- Proficiency in CRM tools and data analysis
- Experience/familiarity with EDI standards, E-Invoicing, global supply chain, or understanding technical B2B SaaS solutions
- Experience managing/coaching multi-regional teams (DACH, International)
- Experience scaling CSM department during rapid growth
Aufgaben
- Lead and develop a team of 4 CSMs
- Steer team activities using data insights
- Align team performance with global growth targets
- Own Gross Revenue Retention (GRR)
- Identify cross-selling and up-selling opportunities
- Hand over opportunities to Account Management
- Collaborate with Account Management Team Lead
- Bridge client needs with technical delivery teams
- Iterate processes to increase product adoption
- Design workflows to decrease churn risk
- Conduct strategic client check-ins
- Conduct client business reviews
- Manage high-level escalations
- Maintain account health using analytics and tools
- Guide team focus proactively
Berufserfahrung
- 2 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SaaS
- CRM
- EDI
- E-Invoicing
- B2B SaaS
Benefits
Flexibles Arbeiten
- Flexible working hours
Sonstige Zulagen
- Annual personal development budget
- Home office allowance
Team Events & Ausflüge
- Regular events and trips
Workation & Sabbatical
- Workations
Mentale Gesundheitsförderung
- Wellbeing support
- Mental health resources
- Employee assistance programs
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ecosio erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
ecosio
Branche
Sales
Beschreibung
The company is a leading provider of B2B integration, specializing in electronic data interchange (EDI), Web EDI, and e-invoicing.
Noch nicht perfekt?
- Camunda
Manager, Customer Success(m/w/x)
VollzeitRemoteSeniorWien - PlanRadar GmbH
Team Lead Customer Success DACH (Enterprise/Mid-Market)(m/w/x)
Vollzeitmit HomeofficeManagementWienab 63.000 / Jahr - Pineapple Recruiting GmbH
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorWienab 60.000 / Jahr - Time for Nature GmbH
Teamlead Customer Experience(m/w/x)
Vollzeitmit HomeofficeSeniorWienab 56.000 / Jahr - HORNBACH Baumarkt AG
Teamleiter Kundenservice / After Sales 2nd & 3rd Level(m/w/x)
Vollzeitmit HomeofficeManagementWiener Neudorf