TRICARE Beneficiary Services Representative FLOATER(m/w/x)

As a TRICARE Beneficiary Services Representative Floater, you will play a vital role in educating beneficiaries about their healthcare options, processing enrollments, and providing support both in person and over the phone. Your responsibilities will include traveling to various locations, conducting briefings, and ensuring compliance with regulations while assisting beneficiaries with their healthcare needs.

Anforderungen

• •High School diploma or GED or equivalent experience
• •U.S. Citizenship
• •SOFA/Command-Sponsored status as dependent of Active-Duty Service Member, DoD employee, or U.S. Contractor
• •Eligible to obtain and maintain ADP IT III clearance
• •3+ years of customer service experience
• •Fluency in English with strong written and oral communication
• •Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• •Effective presentation skills
• •Ability to communicate tactfully in person and on the phone
• •Self-starter with ability to work independently
• •Strong organizational, time management, and multitasking abilities
• •High attention to detail
• •Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis
• •Work background in U.S. military healthcare delivery system or civilian managed care
• •Experience in medical or clinical environment
• •Experience with MHS Genesis or civilian healthcare systems, medical claims