Service Engineer(m/w/x)

Vollzeit

mit Homeoffice

Berufserfahren

AI/ML Job

Keine Angabe

München, Berlin, Hamburg

Nejo KI-Zusammenfassung

As a Remote Support Engineer, you will be the first line of defense for live autonomous kitchens, ensuring smooth operations by monitoring systems, diagnosing incidents, and guiding on-site teams. This role involves managing incidents, maintaining service records, and collaborating with engineering to enhance system performance.

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Anforderungen

•Degree in Mechatronics, Electrical Engineering, Computer Engineering, or related technical field
•3+ years of experience in remote service engineering, field support, or automation system maintenance
•Strong understanding of PLC systems, IoT devices, and network protocols
•Skilled in Linux-based systems, log analysis, and remote access tools (e.g. SSH, VPN)
•Excellent communication skills in English
•Structured, calm, and analytical under pressure
•Flexibility for occasional on-site visits and shift-based or on-call coverage
•Experience with robotic systems, industrial automation, or mission-critical environments
•Familiarity with modern monitoring, alerting, and observability tools
•Experience in high-growth or startup environments with rapidly evolving products
•Proven track record in creating service documentation, runbooks, or playbooks
•Knowledge of ITIL, SRE, or DevOps practices in operations and support

Bachelor-Abschluss

Berufserfahrung

2–5 Jahre

Deine Aufgaben

•Monitor and respond to alerts from live kitchen systems
•Diagnose incidents using remote access tools and system logs
•Guide on-site operators through structured fixes
•Escalate complex issues to engineering teams
•Own incidents from detection to resolution
•Communicate timely updates to stakeholders
•Maintain detailed service records in ticketing systems
•Conduct root cause analyses and document findings
•Identify recurring issues and propose updates
•Support testing and validation of remote patches
•Enhance diagnostic capabilities with engineering teams
•Partner with deployment and field operations teams
•Contribute to service documentation and troubleshooting guides
•Support continuous improvement of incident response processes

Tools & Technologien

LinuxSSHVPN

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Attraktive Vergütung

•Competitive compensation package
•Offered stock options

Team Events & Ausflüge

•Regular team events

Mehr Urlaubstage

•Unlimited vacation days

Betriebliche Altersvorsorge

•Corporate pension plan

Weiterbildungsangebote

•Personal annual training budget
•Access to internal trainings

Karriere- und Weiterentwicklung

•Strong growth opportunities

Sonstige Zulagen

•Monthly mobility or expense budget

Öffi Tickets

•Subsidized Dance Mobility Subscription

Gesundheits- & Fitnessangebote

•Access discounted Urban Sports Club membership

Mentale Gesundheitsförderung

•Wellhub for health and well-being offerings

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Circus SE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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